Relx
Customer Success Coordinator (Memberships) ReedPop
Norwalk, CT
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About the role
- As a Membership Engagement Specialist, you will play a key role in supporting and growing the Popverse membership community.
Responsibilities
- Serve as the primary point of contact for Popverse members, providing timely customer support, resolving membership issues, and building positive member relationships.
- Partner with marketing teams to develop and deliver clear, engaging member communications across email, web, events, and other channels.
Requirements
- Previous experience in marketing communications, membership programs, customer engagement, or related field.
- Excellent organizational and project-management skills, with the ability to coordinate multiple initiatives and deadlines.
- Ability to work collaboratively across marketing, product, customer service, and live-event teams.
Nice to have
- Experience managing or supporting an online or in-person community is a plus.
- Experience with email marketing, CRM, customer service, community-management, or event-management platforms is a plus.
Compensation
- $53,900 - $89,800.
Benefits
- Recommend enhancements to membership benefits, communications, and processes based on member feedback and program performance.
- Track and report on member engagement, satisfaction, benefit usage, and other key membership metrics.
- We are delighted to offer country specific benefits.
- Manage the onsite membership experience at ReedPop events, including member lounges, wristband distribution, first-access locations, member signage, and other membership benefits.
- Click here to access benefits specific to your location.
Company info
- We offer an appealing working prospect for our people.
- RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
- We are committed to providing a fair and accessible hiring process.
Equal opportunity
- EEO Know Your Rights.
- If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Visa & Work Authorization
- are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientat
This listing is sourced directly from Relx's careers page and normalized into a canonical job model.