Pryzm

Scaled Customer Success

Boston, DC, or New York · Full-time

Sponsorship not specifiedDetected 28 days ago

CRMAccount ManagementBusiness DevelopmentProcurementCustomer SuccessCustomer SupportCommunicationOrganizational Skills

About the role

If you're energized by creating structure where none exists, using technology to solve operational problems, and helping customers realize meaningful value from software, we'd love to meet you.

Build proactive processes for churn prevention, adoption, and renewal readiness.
Partner with Sales to surface and develop expansion opportunities.
Own and improve customer support workflows, ticketing processes, and escalation paths.
Design repeatable customer success processes that scale as the business grows.

2-6 years of experience in Customer Success, Account Management, Solutions Consulting, Operations, or another customer-facing SaaS role.
Excellent organizational skills and a track record of owning complex initiatives from start to finish.
US Person required.
Located in or willing to relocate to Boston, New York City, or Washington DC.
This is a fully on-site position.
Veterans and candidates with military, intelligence community, or federal market experience are strongly encouraged to apply.
Willingness to periodically travel to customer sites as needed.

Experience with GovCon, federal procurement, defense technology, or related markets is a plus, but not required.

Pryzm offers top-tier benefits for full-time employees, including:
Competitive salary and meaningful equity.
Platinum healthcare: comprehensive medical, dental, and vision coverage fully covered for employees and dependents.
Basic Life/AD&D and long-term disability insurance fully covered, with optional supplemental coverage available.
Monitor customer health across the customer base and identify leading indicators of risk and expansion.
Build reporting and dashboards to measure support performance and customer health.
Create playbooks, documentation, training materials, webinars, and customer education resources.

deliver the right capabilities to the missions that matter most.
You'll work directly with customers while also building the operational foundation that allows Pryzm to serve a growing customer base efficiently.
Serve as a strategic advisor to customers, ensuring they achieve measurable outcomes with Pryzm.
Design and run scalable onboarding programs for new customers.

This listing is sourced directly from Pryzm's careers page and normalized into a canonical job model.