NeuraFlash, Part of Accenture
AWS Technical Architect
Remote - Canada (Alberta, British Columbia, Ontario Only) · Senior
Sponsorship not specifiedDetected 27 days ago
PythonJavaC#Node.js.NETGitAWSTerraformCI/CDJenkinsLLMsAgileSalesforceCRMOutbound SalesCustomer SuccessCustomer SupportCiscoVoIPLeadershipCommunicationCollaborationPublic Speaking
About the role
- From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
- We know that a perfect 9-5 isn't possible.
- So you have to jump out to do any of those, no problem!
Responsibilities
- Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers
- Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
- Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
- Drive best practice contact center design into each and every aspect of solution delivery
- Effectively manage all aspects of project and customer communications
- Deliver customer end user training and documentation
- Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
Requirements
- Experience with communications protocols and APIs such as WebRTC and SIP
- Experience with hands-on Scripting/coding (e.g., python, java, c#,.NET, Node.js)
- Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
- Experience in technology/software sales, pre-sales, or consulting
- Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
- Customer-facing contact center experience
- Experience building integrations across WFM, CRM, and contact center solutions
- Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
- API integration experience
- Strong troubleshooting and debugging skills
- Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
- Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
- Contact Center architecture knowledge
- Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment.
- Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability.
Benefits
- Lead vision and strategy discussions with contact center and customer service leadership and management
Apply directly at NeuraFlash, Part of Accenture →Create a free account for alerts like thisView NeuraFlash, Part of Accenture immigration profile
This listing is sourced directly from NeuraFlash, Part of Accenture's careers page and normalized into a canonical job model.