Assort Health
Director of Agent Product Management, Mid-Market Accounts
San Francisco ยท Director
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About the role
- You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up.
- An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery.
- What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 285 million patient interactions, 62,000 care protocols, 1.6 million decision pathways.
Responsibilities
- Own the Mid-Market launch process: standard scoping, templates, configuration approach, and time-to-launch targets.
- Own portfolio performance across many accounts, including launch speed, agent performance, abandonment, hold time, conversion, and staffing capacity, and build the reviews and dashboards that surface problems early.
- Partner with Sales on qualification and handoffs so deals arrive with realistic scope and timelines.
- Experience building repeatable delivery or onboarding processes, along with the metrics and tooling behind them.
- Experience building or implementing AI solutions, or using AI to build agents and systems.
Requirements
- Proven people leadership.
- You have hired, developed, and managed teams through rapid growth.
- Comfort with ambiguity.
- STEM degree or advanced degree
- Experience implementing software inside Epic or other EHRs
- Familiarity with contact center and VOIP platforms (Genesys, NICE, Five9, Cisco, RingCentral, Twilio)
- Experience with AI governance, clinical safety, and responsible-AI review
Nice to have
- 8 to 10 years across consulting, investment banking, or tech (ideally MBB, Goldman Sachs, JPMorgan, Morgan Stanley, Google, Amazon, or Meta), plus experience at a fast-growing tech company or startup.
- Strong product sense combined with real customer exposure.
Compensation
- ๐ธ Competitive Compensation โ Including salary and employee stock options so you share in our success.
Benefits
- ๐ธ Competitive Compensation - Including salary and employee stock options so you share in our success.
- ๐ Lifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.
- ๐ป Office Setup Stipend - We'll outfit your in-office workspace so comfy as it's productive.
- ๐ฉบ Top-Tier Health Coverage - Medical, dental, and vision insurance, because your health comes first.
- ๐ Flexible PTO - We trust you to take the time you need to recharge and come back ready to crush it.
- ๐ช Fitness Stipend - Your wellness matters.
- We reimburse monthly membership costs to support your health.
- ๐ Commuter Benefits - We cover eligible transportation costs to make your trip to work easier.
- ๐ต 401(k) - Build your retirement savings.
- Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients.
- If you want to make healthcare accessible for everyone, we'd love to hear from you!
Company info
- HOW WE WORK & WHAT WE VALUE Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients.
- Our company values guide how we work-they are present in how we show up, make decisions and work together to move our mission forward.
- Our team is growing and we are looking for motivated, hardworking, and passionate talent.
- Lead and scale the APM and ASM teams serving Mid-Market customers, and own the hiring bar, team structure, and career development as volume grows.
This listing is sourced directly from Assort Health's careers page and normalized into a canonical job model.