Posit
Senior Manager, Solutions Engineering
USA - Remote · Senior · Full-time
Sponsorship not specified$177k-$248kDetected 8 days ago
Data ScienceLLMsOnboardingCustomer SuccessLeadershipCollaborationMentoringAdaptability
About the role
- As a key leader in the Solutions Engineering organization, you will sit at the intersection of customer onboarding, technical solutioning, and scoped delivery - turning complex customer challenges into repeatable, high-quality outcomes.
- You will also work collaboratively with CS leadership to evolve an effective customer experience through the evolution of team structures, workflows, and tools.
Responsibilities
- Solutions Engineering: Lead a team of Solutions Engineers who serve as the technical bridge between Posit's product capabilities and customer outcomes.
- Delivery & Technical Escalations: Manage a high-impact team focused on scoped engagements (SOWs), specific use-case deployments, and critical account-level technical escalations.
- Operational Excellence: Build and maintain playbooks, processes, and quality standards across the functions you lead while always considering the impact and intersection with the full customer journey.
- Team Performance: Hire, coach, and develop individual contributors and team leads. Build a culture of proactive customer partnership and continuous improvement.
- KPI Ownership: Define and track key metrics including Time-to-Value, CSAT, utilization, and project delivery quality. Use data to identify bottlenecks and drive improvements.
- Cross-Functional Collaboration: Partner closely with Sales, Customer Success, TAM, and Product/Engineering teams to ensure seamless hand-offs, aligned customer journeys, and a strong feedback loop from the field to the product.
- Team Performance: Hire, coach, and develop individual contributors and team leads.
- Build a culture of proactive customer partnership and continuous improvement.
- Use data to identify bottlenecks and drive improvements.
- Build and maintain playbooks, processes, and quality standards across the functions you lead while always considering the impact and intersection with the full customer journey.
Requirements
- Delivery Track Record: Experience scoping and delivering SOW-based engagements.
- Comfort with project economics, capacity planning, and managing to utilization targets.
- You are a systems thinker, and strive to leverage technology not just to impact individual tasks, but how those tasks work in concert with how the business runs and results are achieved.
- Growth Mindset: You are naturally curious and are willing to try new things in order to experience and learn
- Technical Domain: Hands-on experience with complex on-premise or hybrid deployments. Familiarity with the analytics, reporting, or data science software landscape is a strong plus.
- Operational Mindset: Demonstrated ability to build processes, write playbooks, and scale delivery - not just manage individuals.
- Delivery Track Record: Experience scoping and delivering SOW-based engagements. Comfort with project economics, capacity planning, and managing to utilization targets.
- Solutions Orientation: Ability to connect customer problems to platform capabilities, and to develop frameworks that help SEs do the same at scale.
- AI & Modern Technology Fluency: You actively use AI tools (e.g., coding assistants, LLM-powered workflows, automation) in your own work and understand where they create real leverage vs. hype. You can evaluate AI use cases critically, help your team adopt new tools confidently, and guide customers in applying AI to their analytics and data science workflows. You are a systems thinker, and strive to leverage technology not just to impact individual tasks, but how those tasks work in concert with how the business runs and results are achieved.
- Coaching & Development: A manager who grows people, not just manages tasks. You invest in your team's career development and technical depth - including keeping them current on emerging tools and AI capabilities.
- Adaptability: You thrive in an ever-changing environment and can shape strategies and systems that keep pace with the growth of the business
- Mission-Driven: Alignment with Posit's mission to support open-source software and the data science community.
- Impact Plan
- Within 30 Days: Discovery & Listening
Nice to have
- Familiarity with the analytics, reporting, or data science software landscape is a strong plus.
Skills
- You will oversee the strategy, day-to-day execution, and performance of the following functions:
- Ensure delivery is profitable, scalable, and that escalation insights are fed back into the organization.
Compensation
- Posit offers competitive compensation with extensive human-first, people-focused benefits to prioritize your personal and financial well-being.
Benefits
- 100% of medical, dental, and vision insurance premiums are covered for employees and their families!
- Fertility and gender-affirming healthcare is included in all of our plans.
- Supplemental mental health and wellness benefits are available via Ginger even if you don't opt in to our insurance plans, including Ginger for teen family members.
- Posit's gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents.
Company info
- Posit is a Public Benefit Corporation (PBC) and a Certified B Corporation®, which means our open-source mission is codified into our charter. As a result, our corporate decisions balance the community's interests, customers, employees, and shareholders. Hear more about why we think this matters here.
- Your SEs will support complex deployments, guide customers through architecture decisions, and develop repeatable solution frameworks for common use cases - including AI-assisted workflows and LLM-powered analytics patterns where relevant.
- Identify where modern technology can eliminate repetitive work, shorten delivery cycles, and help customers unlock new use cases with Posit products.
Visa & Work Authorization
- Supplemental mental health and wellness benefits are available via Ginger even if you don't opt in to our insurance plans, including Ginger for teen family members.
This listing is sourced directly from Posit's careers page and normalized into a canonical job model.