GlossGenius
Manager, Customer Success
New York, NY
Sponsorship not specified$145k-$170kDetected 3 days ago
Machine LearningSalesInventory ManagementCustomer SuccessCommunication
About the role
- Genius AI's customer base is growing fast, and our post-sales experience will be a real competitive differentiator.
- You'll define what great looks like, from team structure to engagement strategy to the AI-powered workflows that make the whole operation run more effectively.
- This is a player-coach role that requires strong management instincts and a builder's orientation: you'll need to be in the work while simultaneously designing the system around it.
Responsibilities
- Lead, coach, and develop a team of Onboarding Specialists through data migration, payments setup, and product enablement for high-value accounts, holding a high bar for what excellent onboarding looks like
- Own the post-sales engagement roadmap, designing a customer journey that moves beyond just onboarding toward sustained product adoption, expansion, and long-term retention
- Partner with Sales and Account Executives to close the gap between closed-won and active-user, and surface product feedback to reduce churn before it becomes a pattern
- Proven ability to lead a team through a meaningful operational shift, including new tools or workflows, and able to effectively bring people along without losing momentum on the work itself
- Has worked closely with Sales and understands that CS at a high-growth company is a revenue function, not a support function
Requirements
- 4+ years of experience in Customer Success or Onboarding, with at least 2 years leading teams at a high-growth technology company
Nice to have
- In-office lunch twice per week for NYC and SF employees, plus late night dinner stipends
Skills
- Notice at Collection for Employees and Applicants
- Agency Submissions
- No final hiring decision will be made solely by AI Tools without human oversight.
Compensation
- Annual stipend for professional development and continued learning
Benefits
- Competitive health & dental insurance options, effective on your first day of employment
- Access to Wellhub, a corporate wellness platform with discounted gym memberships, fitness classes, and mental health resources
- Annual stipend for professional development and continued learning
- High performers at 5 years receive a generous stipend to use however you recharge best
- 401k benefit: employees are eligible to contribute starting day 1 of employment
- Dependent Care FSA
- Paid parental leave
- Fertility and adoption benefits via Carrot and Kindbody
- The base salary for this role is between 145,000-$170,000 + equity + benefits.
- Additionally, this role is currently eligible to participate in Genius AI's equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.
- We believe this benefits not only our employees but our product, customers, and community as well.
- The compensation package offered is dependent upon many factors including skills, experience, location, and education.
Company info
- In this role, you'll lead the team of Onboarding Specialists responsible for getting high-revenue customers live on the platform, and you'll help to architect our broader Customer Success motion as we scale.
- What We're Looking For
- At Genius AI, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work.
Equal opportunity
- Equal Opportunity and Affirmative Action Employer.
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This listing is sourced directly from GlossGenius's careers page and normalized into a canonical job model.