Maximustribe

Senior Product Manager, Patient Experience (Remote)

United States (Remote) · Senior

Sponsorship not specified$130k-$160kDetected 18 days ago

Data VisualizationComplianceProduct ManagementProduct StrategyCAMHIPAAPatient CareCommunication

About the role

Our patients are on prescribed, physician-supervised protocols, which means their experience spans both the digital product and the real world.
On the digital side, that means every aspect of a patient's ongoing engagement with Maximus: provider messaging, protocol check-ins, lab results, dashboards, and subscription management.
This is a senior IC role with full ownership of the post-purchase roadmap.

Own the post-signup product roadmap end to end: define the strategy, prioritize the backlog, and ship with your dedicated engineering pod and design partner
Own the physical journey as a product surface: drive lab completion rates for at-home kits and Quest walk-in draws, and build the flows that keep patients synced with providers for controlled-substance protocols
Partner with the growth team on cross-protocol adoption, owning the in-product recommendation and enrollment experience while growth owns campaigns and offers
Partner closely with our Care Team in our continuous voice-of-customer practice using our feedback aggregation across support conversations and community channels, and turn qualitative signal into roadmap decisions
Ship within a regulated environment: HIPAA, telehealth prescribing rules, and FTC subscription requirements are constraints you design with, not around
Strong analytical fluency: you write your own queries, build your own dashboards, and are comfortable in tools like Looker and Amplitude
Experience working with operational and clinical stakeholders, not just engineering and design - this role has as much service design in it as software design

5+ years of product management experience, with at least 2 years owning a consumer retention, engagement, or post-purchase surface
A track record of moving retention or LTV metrics you can speak to specifically, including what worked, what didn't, and how you knew

experience with subscription businesses, familiarity with pharmacy or lab fulfillment operations, or prior work on products involving prescribed treatment.
You think in journeys, not features.
You're the person who notices that patients who miss their 90-day lab churn at twice the rate, traces it back to a confusing scheduling flow, and fixes it before anyone asks.
You're comfortable being the single-threaded owner of an ambiguous, cross-functional problem space.
Liquidity of options whenever available
Extended options exercise window for loyal employees (3 months for every year of service
e.g. 1 year for 4+ year employees)
Please refrain from messaging or emailing people directly, if you are interested, apply directly, your application will be reviewed by a human.

Nick will be looking for specific detailed examples to demonstrate depth of skill and experience.

Equity in the form of stock options
Flexible vacation/time-off policies
Experience in telehealth, healthcare, or another regulated consumer category, or demonstrated ability to ship quickly inside compliance constraints

Prepare and present a case study that demonstrates your past experience in driving post-purchase experience, retention, and LTV impact.
This will include a combination of key stakeholders you'd partner with in seat.
At the very end, you will have the opportunity to meet with Cam, our CEO.
This is a great chance for you to gain a deeper understanding of Maximus's strategy, values, and work processes.
Maximus is an equal opportunity employer, which not only includes standard protected categories, but the additional freedom from discrimination against your free speech and beliefs, as long as they are aligned with company values.
We celebrate intellectual diversity.
The Criteria Questionnaire will be sent to you automatically and is mandatory, we will use it as part of our data driven process.

equal opportunity employer, which not only includes standard protected categories, but the additional freedom from discrimination against your free speech and beliefs, as long as they are aligned with company values.

This listing is sourced directly from Maximustribe's careers page and normalized into a canonical job model.