Cisive
Investigative Support Associate
Remote - Maryland
Sponsorship not specifiedDetected 20 days ago
ExcelCustomer SupportCommunicationTime ManagementMicrosoft Office
About the role
- This role engages with candidates to ensure compliance and all supporting documentation is obtained for background screenings.
- Assist candidate with dispute or consumer statement portion.
- Explain process to candidates, guiding them through the system.
Responsibilities
- This role engages with candidates to ensure compliance and all supporting documentation is obtained for background screenings. They provide support to candidates through the background screening process.
- They provide support to candidates through the background screening process.
- We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.
Requirements
- Experience responding to escalated calls/customer complaints and providing resolutions.
- Knowledge of the FCRA and able to pass FCRA Basic Certification Program.
- Ensure adherence to policies, regulations and processes, ability to exercise sound. judgement and reasoning and resolve problems.
- Time management skills, the ability to multi-task and attention to detail.
- Ability to communicate clearly and exchange accurate information constantly.
- Ability to occasionally move objects up to 10 lbs.
Benefits
- At Cisive, our vision is to make securing the right talent effortless.
Company info
- It's fun to work in a company where people truly BELIEVE in what they're doing!
- We're committed to bringing passion and customer focus to the business.
This listing is sourced directly from Cisive's careers page and normalized into a canonical job model.