ClarityPay

Director of Client Success

New York City · Director

Sponsorship not specified$75k-$125kDetected 15 days ago

Data AnalysisBusiness DevelopmentExcelCommunicationPublic SpeakingMicrosoft Office

About the role

You will be responsible for helping clients get onboarded and then managing the program daily.
You will align client expectations and constantly work towards goals.

Lead the overall client implementation work plan, working closely with Business Development for an effective transition and collaborating with internal teams (e.g., Product, Compliance, Marketing, Risk, Operations, and Finance) and client associates.
Establish client and internal expectations for performance, drive results, track actual versus expectations, and report to client and internal stakeholders.
Develop growth and success plans, identify opportunities, present value-added analysis, and ensure program performance aligns with strategy.
Handle day-to-day operational issues and provide support to clients. This includes advocating with the internal support teams to address issues within SLAs.
Coordinate, develop, and deliver regular client reviews and updates.
Perform other duties and/or special projects as assigned.
Handle day-to-day operational issues and provide support to clients.
This includes advocating with the internal support teams to address issues within SLAs.
Opportunities to grow, lead, and shape the future of consumer finance.

5+ years of experience in point-of-sale financing, BNPL, private label credit cards, co-brand credit cards, or other partner lending business.
Experience preparing presentations such as client business reviews.
Financial acumen, prefer knowledge of lending and the key levers.
Curious, energetic, positive, solution-oriented, collaborative, trusted.
Strong data analysis skills.
Exceptional communication and executive presentation skills.
Able to work independently following established guidelines and have
Demonstrated ability to work in early-stage environments, help shape strategy and product, collaborate well with others, and focus on solutions to address challenges.
Able to travel up to 20% of the time.
Strong PowerPoint, Excel, and Word skills.

Comprehensive benefits (medical, dental, vision).
We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, age, disability, veteran status, marital status, or any other legally protected status.

At ClarityPay, we're redefining the point-of-sale credit market to bring more value to merchants.
Based in NYC and Atlanta, our fast-growing fintech empowers large merchants with configurable "Pay-Over-Time" tools- including monthly installments, BNPL, and revolving products.
We solve complex credit challenges with speed, precision, and intelligence-combining deep expertise with advanced tech to deliver better outcomes, every time.
Our clients rely on us to help them serve their customers, grow, and build loyalty.
we put merchants first, stay data-driven, always know the why, learn relentlessly, and win together as a team.
This clarity of purpose fuels our commitment to delivering exceptional customer experiences at speed and scale.
Our values guide everything we do: we put merchants first, stay data-driven, always know the why, learn relentlessly, and win together as a team.
Collaborative office culture with a strong focus on clients and their customers.

This listing is sourced directly from ClarityPay's careers page and normalized into a canonical job model.