Jonas Software UK

Jonas Software UK

Tier 2 Technical Support Agent

Remote Canada (ON), CA

No sponsorshipDetected 26 days ago
PythonSQLRESTComplianceJiraCustomer SupportZendeskPostmanLeadershipCommunication

About the role

  • This role serves as a key escalation point for technical inquiries related to payment processing, APIs, system integrations, and troubleshooting.

Responsibilities

  • Serve as the escalation point for Tier 1 technical support issues.
  • Collaborate with Engineering, QA, and Product teams to resolve issues.
  • Assist merchants and partners with integrations, SDK configuration, and best practices.
  • Performs additional responsibilities as assigned by leadership to support departmental and organizational objectives.
  • Tier 2 Technical Support Agent
  • Constellation Payments is seeking a Tier 2 Technical Support Agent to support complex technical issues, working closely with merchants, developers, and internal teams.

Requirements

  • 2-4 years of experience in technical support or client-facing engineering.
  • Strong knowledge of REST APIs, JSON, authentication, and webhooks.
  • Experience with tools like Postman, Splunk, or comparable debugging platforms.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Experience with ticketing systems such as Zendesk, Jira, or Salesforce.
  • Strong understanding of payment fee models, transaction lifecycle processes, and industry standard payment processing practices.
  • Must be eligible to travel to the USA.
  • All applicants must have pre-existing legal authorization to work in the United States of America.
  • Participate in on-call rotation as required.

Nice to have

  • Experience with payment platforms such as Stripe, Adyen, or Authorize.Net.
  • Basic knowledge of scripting or query languages (Python, SQL).
  • Familiarity with SaaS and cloud-based tech environments.
  • Company Ownership: Employees are invited to participate in our Employee Share Program (Ticker: CSU.TO).
  • Equal Opportunity & Legal Disclosures

Compensation

  • The expected salary range for this role is between $70,000 and $80,000, depending on experience and qualifications.
  • Reason for Opening: Net New position
  • AI is used to screen, assess, or select applicants for this role.
  • Travel - Must be eligible to travel to the USA.
  • About The Role
  • Constellation Payments is seeking a Tier 2 Technical Support Agent to support complex technical issues, working closely with merchants, developers, and internal teams.

Benefits

  • We are proud to offer a robust benefits package designed to support your well-being and financial future:
  • Health & Wellness ⚕️: Comprehensive medical, dental, vision, and life insurance plans to keep you and your family healthy.
  • Paid Time Off (PTO) 🌴: Employees receive 15 paid vacation days, 5 paid sick days, and 1 paid personal day annually.

Company info

  • Employees are invited to participate in our

Equal opportunity

  • Equal Opportunity Employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Visa & Work Authorization

  • This position does not offer visa sponsorship.
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This listing is sourced directly from Jonas Software UK's careers page and normalized into a canonical job model.