Parloa
Principal Product Marketing Manager
New York Office · Principal
Sponsorship not specified$210k-$250kDetected 109 days ago
HelmAgentic AIComplianceSalesSAPRecruitingCustomer SupportResearchLeadershipCommunicationCollaboration
About the role
- At Parloa, our AI agents turn customer conversations into lasting loyalty.
- As a Principal Product Marketing Manager at Parloa you will be a primary architect of how Global 2000 companies rethink their entire customer experience infrastructure.
- you are defining the new standard for human-AI interaction in the enterprise.
Responsibilities
- Lead strategic "big bet" initiatives by taking the helm on high-stakes cross-functional projects that help us keep growing revenue 3X.
- This might include key deal cycles, industry-defining research, strategic partner engagements, or executive event participation.
- A proven track record of supporting enterprise sales teams with storylines, collateral, enablement, and executive-level deal support. When Sales or Partnerships need the big guns, they look to you for guidance.
- When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences.
- You will be expected to communicate with confidence and authority, think and act strategically, operate autonomously, and collaborate seamlessly across departments and time zones.
- Specifically, you will lead product marketing efforts in support of our commercial teams as they continue to land 7-figure deals.
- Develop compelling content to support sales initiatives and joint marketing with partners, be the expert for enablement sessions, and guide communication efforts across multiple audiences and channels.
- Drive our ecosystem's go-to-market strategies, empowering sales & partnership teams with sophisticated use cases and proof points based by research, infused competitive differentiators in collaboration with our Competitive Intelligence team
- Amplify our thought leadership on AI agents and AI agent platforms: help source ideas, translate technical concepts into the language of our buyers, create and/or collaborate on content, and speak on webinars and at events.
- As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges.
Requirements
- 8 years of experience in Product Marketing roles, or 10 years of experience working alongside a
- 8 years of experience in Product Marketing roles, or 10 years of experience working alongside a PMM team in related roles: sales enablement, B2B direct marketing, etc.
- Whether it's on webinars, at company events, or training the whole Sales team on new products and initiatives, you can capture an audience's attention.
- We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action.
Compensation
- $210,000 - $250,000 USD
Benefits
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Company info
- making every conversation seamless, intelligent, and genuinely helpful.
- If you care about shaping how businesses and customers connect at scale-and want your work to matter in real, everyday moments-this is where you do it.
- At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks.
- We operate in a category that's evolving fast, where the bar is high, and the problems are complex.
- We hire people who think in solutions, communicate with clarity, and follow through.
- People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
- You will help us define how the Global 2000 perceives the shift to agentic CX for service, sales, and marketing, ensuring we are the undisputed category leader.
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
This listing is sourced directly from Parloa's careers page and normalized into a canonical job model.