Brookfield Properties

Brookfield Properties

Community Manager - Build to Rent

Cincinnati, Ohio · Full-time

Sponsorship not specifiedDetected 13 hours ago
CRMFinancial AnalysisBudgetingCustomer SupportCAMLeadershipCommunicationCollaborationProblem SolvingMicrosoft OfficeFinancial Reporting

About the role

  • The Community Manager serves as the primary onsite leader, ensuring exceptional resident service, operational efficiency, and the successful execution of leasing and community management strategies.
  • Ensure homes, amenity spaces, and common areas are prepared for daily leasing and resident activities
  • Respond to resident and prospect inquiries, requests, and concerns through phone, email, and in-person communication

Responsibilities

  • Charleston - 997 Morrison Drive, Suite 402
  • Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.
  • The Community Manager, Build-to-Rent (BTR) is responsible for overseeing the daily operations, financial performance, leasing activities, and resident experience of an assigned Build-to-Rent community.
  • Oversee daily operations of assigned Build-to-Rent communities to ensure operational excellence and resident satisfaction
  • Welcome prospective residents, conduct community and home tours, and support leasing activities
  • Monitor and support resident retention initiatives and customer experience efforts
  • Operational / Departmental Support

Requirements

  • Equivalent work experience may be considered in lieu of degree
  • Advanced proficiency in property management systems, CRM platforms, and Microsoft Office Suite
  • Ability to thrive in high-volume operational and customer-facing environments
  • Strong understanding of leasing operations, resident relations, and property management processes

Nice to have

  • CAM, NALP, CPM, or other property management certifications preferred
  • Advanced experience with property management and leasing platforms
  • Experience with reputation management, resident engagement, and operational reporting tools
  • Knowledge of market analysis, pricing strategy, and occupancy management
  • Active Real Estate, Property Manager, or Property Manager in Charge license in applicable state preferred
  • Why work for Maymont Homes?
  • This certification celebrates the values and culture that fuel collaboration, innovation, and care.
  • NOI, occupancy, and stabilization performance metrics

Skills

  • Strong leadership, customer service, and operational management skills
  • Strong financial and analytical skills related to property operations and budgeting

Compensation

  • Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.

Company info

  • This role manages onsite team members, operational processes, and community resources to achieve occupancy, revenue, and stabilization goals while maintaining compliance with company policies and applicable housing regulations.
  • Facilitate community-specific operational training and reinforce company policies, procedures, and operational standards
  • Oversee lease enforcement activities including notices, renewals, inspections, evictions, and fee assessments in accordance with lease agreements and company policies
  • We are transforming the single-family rental experience through innovation, quality, and genuine care.
  • With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry-we are a company that puts people and communities at the heart of everything we do.
  • As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact.
  • We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees.

Equal opportunity

  • Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT
  • Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT
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