Myhr
Customer Solution Specialist
Charlotte, NC, USA
Sponsorship not specifiedDetected 23 days ago
SwiftCRMOutbound SalesExcelSAPLogisticsERPCustomer SupportCommunicationMicrosoft Office
About the role
- Our employees in 50 countries worldwide - all working with passion to enable high-tech applications with our strong metals: tungsten and molybdenum.
- Our CERATIZIT site in Charlotte is a key hub for customer service and distribution across North America-delivering high-performance cutting tools with speed, flexibility, and a strong customer focus.
- Join a highly motivated team in Charlotte, USA, where local expertise meets the global knowledge and values of the Plansee Group.
Responsibilities
- Manage customer orders from entry through fulfilment, including order accuracy, pricing, delivery dates and changes
- Collaborate and coordinate with internal teams like Sales, Logistics, Engineering and Finance to resolve issues and meet customer expectations
- Understand product offerings, lead times, and manufacturing constraints to provide informed solutions
- Maintain accurate customer and order information in SAP and Dynamics (CRM & ERP systems)
- Support continuous improvement initiatives to enhance customer experience and operational efficiency
- Build and maintain strong, professional customer relationships
- Contribute to a positive team environment and support shared goals
Requirements
- A valid driver's license is required.
Nice to have
- High school diploma or equivalent required.
- Minimum of two years of experience in a customer service-focused role.
- Exceptional verbal and written communication skills, including professional phone and email etiquette.
- Strong organizational and time‑management abilities, with proven success prioritizing multiple tasks in a fast‑paced environment.
- Demonstrated problem‑solving skills with a proactive, solution‑oriented approach.
- High level of attention to detail and a strong commitment to accuracy.
- Ability to work collaboratively across functions and departments.
- Proven ability to remain calm, professional, and customer‑focused in high‑pressure or escalated situations.
Skills
- What makes us strong?
Company info
- The Customer Solutions Specialist is responsible for delivering outstanding service by accurately assessing customer needs and providing timely, effective resolutions.
- Serving as a critical connection between customers and internal teams, this role ensures seamless coordination, swift issue resolution, and a consistently positive customer experience
- Serve as a primary point of contact for customers via phone, e-mail and electronic channels
Equal opportunity
- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
- Recruitment Team | career.usa@ceratizit.com
This listing is sourced directly from Myhr's careers page and normalized into a canonical job model.