Action Property Management

Action Property Management

Director of Operations

San Francisco, CA · Director · Full-time

Sponsorship not specified$110k-$135kDetected 43 days ago
Project ManagementExcelVendor ManagementPerformance ManagementContract ManagementLeadershipCommunicationProblem SolvingMentoringMicrosoft Office

About the role

  • Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation and care for people, continues to define us.
  • Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices.
  • Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Responsibilities

  • Operational Oversight: Manage all aspects of the property's operations, including security, resident services, page team operations, valet, concierge, vendor & contract management and housekeeping.
  • Team Leadership: Lead and develop a high-performing large team, providing training, coaching, and performance management based on Forbes standards.
  • Financial Management: Develop and manage operations within the budget.
  • Vendor Management: Oversee vendor relationships and contracts to optimize costs and service quality.
  • Manage all aspects of the property's operations, including security, resident services, page team operations, valet, concierge, vendor & contract management and housekeeping.
  • Lead and develop a high-performing large team, providing training, coaching, and performance management based on Forbes standards.
  • Develop and manage operations within the budget.
  • Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.

Requirements

  • Forbes background/experience with strong background from luxury hotel or hotel residences experience from a Forbes 4-Star or 5-Star hotel/resort maintaining Forbes standards, and service level delivery.
  • Bachelor's degree in Hospitality Management, Business Administration, or related field.
  • Minimum of 5 years of experience within: luxury hotel or hotel residence operations, with a focus on Rooms Division. (Forbes experience)
  • Experience maintaining Forbes service standards and luxury guest experience programs.
  • Proven success leading large teams in high-touch luxury service environments.
  • Proficiency in Buildinglink, ADP, MS Office applications such as Word, Excel, Outlook and PowerPoint.
  • If you've built your career delivering Forbes-level hospitality and are ready to bring that expertise to one of San Francisco's most prestigious residential communities, we'd love to connect with you.
  • Forbes service training and experience maintaining Forbes standards.
  • Strong Rooms Division, Front Office, Resident Services, or Hotel Operations leadership experience.
  • Strong leadership and management skills. Proven success leading large teams in high-touch luxury service environments.
  • Excellent communication and interpersonal skills.
  • Strong organizational and problem-solving skills.
  • Ability to work flexible hours including weekends and holidays. (Required)
  • M100 and CMCA certificates are desired
  • Prolonged periods sitting at a desk and working on a computer.
  • Why You'll Love Working at Action
  • Award-Winning Culture: Proud recipient of the 2025 Great Place to Work Certification.

Skills

  • The Director of Operations ensures seamless delivery of luxury services to residents.
  • Join us at Action Property Management and make a meaningful impact.

Compensation

  • $110,000-$135,000 annual base salary depending on experience, plus eligibility for an annual discretionary performance bonus and holiday bonus!
  • This is a full-time onsite leadership role located at Millennium Tower in San Francisco.
  • Monday - Friday
  • 9:00 AM - 5:30 PM
  • Operational Oversight: Manage all aspects of the property's operations, including security, resident services, page team operations, valet, concierge, vendor & contract management and housekeeping.
  • Board Relations: Actively participate in all appropriate operations committees, Board meetings, and preventative maintenance programs/initiatives.

Benefits

  • Competitive salary, health insurance, and 401(k) matching for qualifying team members.
  • Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
  • Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry.

Company info

  • With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner's association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
  • Bring Forbes-Level Hospitality Excellence to One of San Francisco's Most Prestigious Residential Communities
  • Have you built your career delivering exceptional experiences at a Forbes Four-Star or Five-Star luxury hotel, resort, or branded residence?
  • Do you thrive leading high-performing teams, elevating service standards, and creating unforgettable experiences for discerning guests and residents?
  • With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner's association management.
  • Millennium Tower, one of San Francisco's most iconic luxury residential towers, is seeking an experienced Director of Operations to lead daily operations and help redefine luxury residential living through world-class hospitality and service excellence.
  • The Director of Operations is responsible for overseeing the day-to-day operations of our prestigious luxury high-rise association, Millennium Tower, located in San Francisco, CA.
  • This role requires a strong background in luxury hotel or hotel residences, with a particular focus on rooms division operations.
  • The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a commitment to delivering exceptional service.

Equal opportunity

  • Equal Opportunity Employer and Supports a Drug Free Workplace.
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This listing is sourced directly from Action Property Management's careers page and normalized into a canonical job model.