ITW
Service Manager
US
Sponsorship not specified$76k-$114kDetected 20 hours ago
AccountingInventory ManagementPerformance ManagementCustomer SupportLeadershipCommunicationCollaborationTime ManagementMentoringMicrosoft Office
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26Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
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About the role
- The Service Manager is accountable for assisting in leading and directing their assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels.
- This position will be responsible for assisting the management and administration in general business operations for their branch, as it relates to Technicians and Customer experience.
- Span of control is between 8-15 employees.
Responsibilities
- Developing, maintaining, and managing a highly technical field service team
- Support technicians by assisting with installations, preventative maintenance, warranty and post-warranty support, emergency visits, etc.
- We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
Requirements
- High school diploma or GED with a minimum of 4 years of relevant experience;
- Previous management experience is required.
- Experience managing a Profit & Loss statement, cost control, inventory management, customer facing metric management (KPI, etc.)
- Finance & Accounting - Intermediate knowledge of financial drivers of a business (e.g. analysis of financial statements, setting and administering a budget, expense control, pay practices and laws, etc.)
- Sales & Marketing - Proven selling and negotiating skills with effective sales ability and persuasiveness and marketing techniques.
- The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully.
Skills
- client interviewing, sales, cross-selling, consultative sales, proposals preparation, and presentation.
- Technical and Analytical Skills
- Basic knowledge of/working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
- Collects and researches data.
- Designs workflows and procedures to ensure compliance.
- Displays original thinking and creativity.
- Meets challenges with resourcefulness.
- Generates suggestions for improving business.
- Develops innovative approaches and ideas.
- Ability to read and understand safety guidelines of the business.
- Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Compensation
- The pay rate will depend on the successful candidate's qualifications and prior experience.
- 75,680.00 - 113,520.00 USD Annual
Equal opportunity
- ITW is an equal opportunity employer.
This listing is sourced directly from ITW's careers page and normalized into a canonical job model.