Zócalo Health

Zócalo Health

Member Acquisition Specialist - Riverside

Riverside, California, United States · Full-time

No sponsorshipDetected 40 days ago
Pipeline ManagementPublic HealthCommunicationCollaboration

About the role

  • This role focuses on direct member engagement, enrollment conversations, same-day registration, and follow-through to care connection.
  • This position reports to the Market Growth Manager.
  • Remote Work can be done from anywhere in the U.S. At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare.

Responsibilities

  • We combine local, community-based teams with virtual care and modern technology to deliver coordinated, whole-person care where members live and receive support
  • Member Acquisition Specialists are deployed strategically across community partner sites, referral locations, and Zócalo-hosted community events to maximize enrollment outcomes and member conversion.
  • Success in this role is measured by enrollments, registration quality, conversion rates, follow-up execution, and the ability to build trust that results in members connecting to care.
  • Drive same-day registrations and maximize conversion opportunities in the field
  • Own weekly enrollment, registration, and conversion goals
  • Maintain disciplined follow-up to move referrals and leads into enrolled members
  • Support member retention and re-engagement efforts when appropriate
  • Build trust quickly and effectively with community members
  • Support execution of Zócalo-hosted events designed to generate enrollment opportunities
  • Maintain flexibility to work in field-based environments, including evenings and weekends as needed

Requirements

  • Bilingual English-Spanish required
  • Experience with field outreach, enrollment support, canvassing, or community activation work
  • Familiarity with local community resources and populations served
  • You must be authorized to work in the United States.
  • 1-3+ years of experience in community outreach, healthcare enrollment, public health, sales, canvassing, customer engagement, or field-based roles
  • Comfortable initiating conversations and engaging community members in public settings
  • Strong communication and relationship-building skills
  • Organized, reliable, and comfortable working independently in field environments
  • Comfortable using technology and documentation systems
  • Reliable transportation and willingness to travel locally
  • Flexible schedule, including evenings and weekends as needed.
  • A strong communicator who knows how to build trust quickly in diverse communities.
  • Comfortable with field-based outreach and performance-driven environments.
  • Experience with Medi-Cal, ECM, Community Supports, or community-based healthcare programs

Nice to have

  • Experience working toward performance goals, outreach targets, or enrollment metrics preferred

Compensation

  • Equity compensation package
  • Generous PTO policy (up to 15 days per year for FT employees)

Benefits

  • Represent Zócalo Health professionally within community settings

Company info

  • Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system.
  • We partner with health plans, providers, and community organizations to deliver culturally competent primary care, behavioral health, and social care.
  • Our model is built for populations with high medical and social complexity, where fragmented care drives poor outcomes and unnecessary cost.
  • Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations.
  • We are building a durable care platform designed to perform in constrained healthcare environments and to lead the shift toward accountable, value-based care.
  • The Member Acquisition Specialist is a field-based role responsible for converting community outreach and referral opportunities into enrolled Zócalo Health members.
  • This is a highly accountable, performance-driven role for individuals who are comfortable initiating conversations, guiding individuals through enrollment processes, overcoming barriers to care, and working independently in community settings.
  • Role Description
  • The Member Acquisition Specialist will contribute in the following ways:
  • Enrollment & Conversion
  • Conduct in-person outreach and enrollment conversations with eligible community members
  • Guide individuals through registration, intake, and enrollment processes
  • Identify and escalate barriers preventing enrollment or engagement
  • Field Execution & Community Presence
  • Execute enrollment activities at assigned partner sites, community locations, and outreach events
  • Documentation & Operational Compliance
  • Accurately complete registrations, documentation, and enrollment workflows across operational systems

Visa & Work Authorization

  • You must be authorized to work in the United States.
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This listing is sourced directly from Zócalo Health's careers page and normalized into a canonical job model.