Wellist

Senior Experience Strategy & Implementation Manager

Boston, MA · Senior

No sponsorship$20k-$30kDetected 7 days ago

Stakeholder ManagementLeadershipCommunicationAdaptability

About the role

If you're excited by the challenge of standing up new client programs in a high-growth environment-this role is for you.
What Success Looks Like 3 months in: You are implementing your first client with confidence and clarity, developed a strong cross-functional rhythm, and introduced new tools or templates that improve team efficiency.
6 months in: You're juggling multiple enterprise deployments, proactively managing timelines, and delighting client stakeholders.

Serve as the primary lead for new client deployments-owning everything from kickoff to launch.
Partner closely with internal stakeholders (Support, Product, Directory, and Activation) to ensure coordinated execution.
Track project milestones and dependencies, manage risks, and keep timelines on track with precision.
Design platform configurations and directory customization plans that reflect each client's brand, culture, and priorities.
Lead discovery conversations to understand workforce challenges and translate those into actionable solutions.
Collaborate with client stakeholders to develop launch campaigns, email communications, and internal engagement strategies.
Implement and refine activation tactics-such as segmented outreach, referral prompts, and tailored content-to drive user adoption.
Codify implementation workflows, toolkits, and playbooks to support future scale.

5+ years of experience in client implementation, consulting, or program management
Experience navigating enterprise client relationships and driving strategic alignment with senior executives
Comfort in high-growth, resource-constrained environments where speed and adaptability matter
Proven ability to lead complex, cross-functional projects with tight timelines and high stakes
A process mindset-you don't just get things done
you make it easier to get them done again
Strong communication and stakeholder management skills-written, verbal, and interpersonal
Experience in HR Tech, workforce transformation, or digital health strongly preferred
Willingness to travel 20-30% as needed
Why Work Here
A meaningful mission - Join a team building the support system we all want for our loved ones.
Outstanding benefits - Excellent medical, dental, and life insurance
generous PTO and parental leave.

Outstanding benefits - Excellent medical, dental, and life insurance; generous PTO and parental leave.
Opportunity to grow - Help define how a Series A digital health startup scales with enterprise clients.
Award-winning culture - Recognized by Fast Company, MassTLC, Rock Health, and more.
Build tailored implementation plans that align with each employer's workforce needs, benefits portfolio, and engagement goals.
Serve as a strategic advisor to HR and Benefits leaders-ensuring that each program delivers value and exceeds expectations.

At this time, Wellist will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

This listing is sourced directly from Wellist's careers page and normalized into a canonical job model.