Stripe
Consumer Operations, Program Manager
New York, NY · Full-time
Sponsorship not specified$150k-$211kDetected 21 hours ago
PRDsSalesforceCRMVendor ManagementCustomer SupportCollaboration
About the role
- Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
- Salary: $150,301 - $210,600/yr This salary range represents the base salary range for the role and any sales commissions /sales bonuses targets, if applicable, would be in addition to the base salary.
Responsibilities
- Lead or collaborate with cross-functional teams, including Product, Engineering, Legal, Compliance, Support, Operations Technology, and Vendor Management, to define operational requirements for new Link/Crypto onramp products, features, and experiments.
- Partner with Product and Engineering teams to design and implement the infrastructure and tools needed to support operational workflows.
- Develop customer support strategies and implement tools to enhance self-service options for users.
- 4 years experience leading end-to-end execution of large, cross-functional projects to improve user and Support Specialist experience and operational efficiency.
- 1 year experience coordinating feedback loops between end users, support teams and product teams.
- 1 year experience writing Product Requirement Documents (PRDs) and Business Requirement Documents (BRDs) and the ability to translate operational needs into technical requirements.
- Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss.
Requirements
- 5 years experience pulling data, creating queries and analyzing large datasets using SQL.
- 1 year of experience with designing and executing comprehensive test cases for new features, system updates, and process changes.
- 1 year experience with CRM and support platforms including Salesforce, Case Studio, and CRV, including designing and implementing automations, workflows, and routing logic to reduce manual tasks for Support agents.
- That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Nice to have
- Must have a Bachelor's degree or foreign equivalent in Business, Management, Economics or a related field, plus 5 years of post bachelor's progressive experience in Operations.
- Must also have each of the following:
Compensation
- This salary range represents the base salary range for the role and any sales commissions /sales bonuses targets, if applicable, would be in addition to the base salary.
- $150,301 - $210,600/yr
Benefits
- equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.
- This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.
Company info
- Stripe, LLC. is a financial infrastructure platform for businesses.
- Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
- About Stripe
- At Stripe, we're looking for people with passion, grit, and integrity.
- Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns.
- At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions.
This listing is sourced directly from Stripe's careers page and normalized into a canonical job model.