Gusto
ERP Applications Analyst - Order to Cash
San Francisco, CA · Full-time
Sponsorship not specified$169k-$189kDetected 7 days ago
SQLMachine LearningComplianceJiraERPRecruitingManual TestingAR/VRNetSuite
About the role
- This role keeps these business-critical finance systems running reliably - troubleshooting incidents, fulfilling change requests, and partnering with Finance stakeholders to translate business needs into well-supported application solutions.
- A core focus of this role is applying AI and automation to modernize how finance applications are supported.
- You'll look for opportunities to automate manual processes, reduce ticket volume through self-service and intelligent tooling, and leverage AI-driven approaches to triage, analysis, and reconciliation.
Responsibilities
- Application Support & Incident Management
- Provide support for billing, O2C, and cash-reconciliation applications, owning complex incidents and escalations.
- Manage the incident, problem, and change lifecycle in the ITSM tool (e.g., ServiceNow, Jira), keeping tickets and documentation current.
- Coordinate with vendors and internal teams to resolve defects, raise support cases, and track fixes through to closure.
- Support the month-end billing run - monitoring billing jobs/batches, troubleshooting failures, and ensuring invoices generate completely and on time for close.
- Identify and build AI- and automation-driven solutions to reduce manual effort, accelerate issue resolution, and lower ticket volume.
- Partner with Finance and IT to automate reconciliations, exception handling, and cash-application logic.
- Configure and maintain application settings supporting billing rules, pricing, order workflows, payment application, and reconciliation logic.
- Support testing (unit, SIT, UAT), deployments, and release cycles, including regression testing for patches and upgrades.
- Maintain technical and functional documentation, SOPs, and knowledge-base articles for the supported applications.
Compensation
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.
Benefits
- We handle the hard stuff - payroll, health insurance, 401(k)s, and HR - so owners can focus on their craft and their customers.
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) - because everyone who helps build Gusto should share in its success.
- Learn more about our Total Rewards philosophy.
Company info
- At Gusto, we're on a mission to grow the small business economy.
- AI is a fundamental part of how work gets done at Gusto.
This listing is sourced directly from Gusto's careers page and normalized into a canonical job model.