SmartBear

Accepting Applications for Future Opportunities - Renewals Specialist

Somerville, Massachusetts, United States

Sponsorship not specified$80k-$85kDetected 12 days ago

OpenAPIAccount ManagementCustomer SuccessAccount RetentionTest AutomationCommunicationProblem Solving

About the role

SmartBear offers deep test automation, API lifecycle management, and observability capabilities.
With integrations across the SDLC, it sets a new quality standard for application delivery teams.
SmartBear's best-loved brands include Swagger, TestComplete, Reflect, QMetry, Zephyr, and more.

Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities
Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale.
The SmartBear Renewals Specialist will nurture the customer relationship and act as a sales enabler to drive retention and customer loyalty for SmartBear products.

Sales, account management or customer success experience, especially in software, a plus

Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value
Monitor and report customers' product experiences and provide consultation and recommendations to improve performance and success
Strategically engage with customers to align customer goals with our solutions.
SmartBear is trusted by more than 16 million developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft.
As stewards of a collaborative open source community, SmartBear meets customers where they are to make our technology-driven world a better place.
At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world.
Join us in our mission.
As a Renewals Specialist you will be building and developing enduring relationships with SmartBear customers, acting as their trusted advisor and understanding their unique business challenges.
SmartBear is hiring top sales talent for Renewal Sales due to massive market demand as we are in the midst of unprecedented growth and global expansion.
Ability to consult with customers' remotely or onsite (if needed) at the business operation and technical levels

religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, med

This listing is sourced directly from SmartBear's careers page and normalized into a canonical job model.