Reckitt

Reckitt

Federal Reserve Financial Services Manager, Operations Customer Testing Services

Atlanta, GA, USA · Part-time

Sponsorship not specifiedDetected 27 days ago
Project ManagementAgileProcurementPerformance ManagementContract ManagementCustomer SupportLeadershipCommunicationProblem SolvingMentoringPublic Speaking

About the role

  • Onsite Work Expectations: The Bank believes in flexibility to balance the demands of work and life while also recognizing the necessity of connecting and collaborating with our colleagues in person.
  • Essential Functions - Plans and directs operational functions for multiple areas that may cross multiple shifts and physical locations.
  • Recommends metric changes to maximize operational effectiveness and promote accomplishment of objectives.

Responsibilities

  • Lead and develop a high-performing team of individual contributors through effective mentorship, performance management, regular coaching conversations, and individualized development planning that drives both team success and career growth
  • Drive strategic planning and execution by contributing to department strategy development, implementing innovative solutions to complex business challenges, and ensuring proper resource alignment across the organization
  • Proactively identify and resolve operational challenges using sound decision-making processes, leveraging team capabilities, and delivering outcomes that drive measurable business value.
  • Strategic thinking and business acumen with ability to contribute to departmental strategy, understand core operational functions and their interconnections, and lead cross-functional teams to implement innovative solutions.
  • Advanced influence and communication skills with demonstrated ability to tailor messaging for diverse audiences (technical and non-technical), navigate difficult conversations, and build strong collaborative relationships across all organizational levels.
  • Proven coaching and leadership expertise focused on building team competency, mentoring talent, fostering continuous growth, and developing strong relationships that drive high performance and business outcomes.
  • Strong problem-solving and decision-making capabilities including proactive issue identification, risk assessment, and strategic stakeholder engagement to leverage collective team strengths and deliver results.

Requirements

  • Proactive problem-solving with ability to identify issues decisively and involve appropriate stakeholders to leverage team talents.

Nice to have

  • Bachelor's Degree or 4 years equivalent experience preferred.
  • Minimum 8 years related operations, professional, and/or call center experience, to include supervisory/management experience preferred.
  • Proven track record of strategic thinking and translating strategy into operational execution.
  • Excellent oral and written communication skills
  • demonstrated operations or call center management and leadership abilities, including managing multiple operations
  • proficiency using standard business applications and software
  • Weekend work twice a month for occasional testing will be required.

Compensation

  • Plays a key role in the full cycle of employment matters, including but not limited to those involving hiring, retention and performance optimization, salary recommendations, and decisions related to the termination of employment, as well a

Benefits

  • Comprehensive healthcare options (Medical, Dental, and Vision)
  • 401K match, and a fully funded pension plan
  • Paid vacation and holidays; flexible work environment
  • Education Assistance Program
  • Champion people strategy initiatives focused on retention, engagement, and leadership development while fostering a culture of continuous improvement and organizational learning

Company info

  • Federal Reserve Bank of Atlanta
  • Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service.
  • FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service.
  • Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States.
  • Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.
  • The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission.
  • Build and maintain trusted partnerships with stakeholders, customers, and cross-functional teams by modeling strong leadership competencies, effective communication practices, and stakeholder engagement across all organizational levels

Visa & Work Authorization

  • This position provides support for the Treasury fiscal agency functions, is risk rated MEDIUM, and as such requires the incumbent be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa
Apply directly at Reckitt →Create a free account for alerts like thisView Reckitt immigration profile

This listing is sourced directly from Reckitt's careers page and normalized into a canonical job model.