Wisp
Site Merchandising Manager
United States
No sponsorshipDetected 57 days ago
SEOProblem SolvingOrganizational Skills
About the role
- We connect patients with hassle-free sexual + reproductive care online, with discreet and convenient treatment that saves them time, money, and stress.
- Our goal is to empower everyone to make the decisions about their health that are right for them.
- You are highly organized and detail-oriented, with the QA rigor and analytical instincts to ensure every customer-facing launch is accurate, on-time, and built to convert.
Responsibilities
- Own site merchandising execution across homepage, category, and product pages-keeping promotional placements accurate, content fresh, and the customer experience consistently high-performing.
- Manage the e-commerce intake queue-triaging ad hoc requests, coordinating with stakeholders, supporting prioritization of larger site enhancements, and maintaining clear visibility into timelines and status.
- Create, test, deploy, and monitor promo codes across campaigns, ensuring correct implementation at checkout and across all customer touchpoints, and troubleshooting issues in partnership with Engineering.
- Lead QA and UAT for all site updates, launches, and feature releases-developing structured testing checklists, documenting bugs, and validating functionality across desktop, mobile, and key customer flows.
- We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients.
- In this role, you will serve as the operational lead for site merchandising, product launches, promotional initiatives, and feature rollouts across Wisp's DTC telehealth platform.
Requirements
- You have 3-5+ years of experience in e-commerce, digital marketing, growth operations, or site management, with a strong preference for DTC or direct-to-patient environments.
- You have hands-on experience managing site updates within a CMS or e-commerce platform and have owned QA or UAT processes for customer-facing launches.
- You are comfortable working cross-functionally with Product and Engineering, can translate execution needs into clear requirements, and know when to escalate versus solve independently.
- Must be authorized to work in the country this requisition states.
Benefits
- Since 2018, Wisp has been on a mission to put healthcare back in patients' hands.
- We've scaled quickly, serving patients across the nation and becoming part of the WELL Health family-and now we want you.
- If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in sexual and reproductive healthcare, join us!
Company info
- We are proud to foster a workplace free from discrimination.
- Who We're Looking For
- We are looking for a Site Merchandising Manager to join our E-Commerce team.
Visa & Work Authorization
- Visa sponsorship or transfer is not available for this position at present.
This listing is sourced directly from Wisp's careers page and normalized into a canonical job model.