D-Fend Solutions

Field Training and Support Engineer

McLean, Virginia · Junior

Sponsorship not specified$50k-$75kDetected 177 days ago

Customer SuccessCustomer SupportRF EngineeringLeadership

About the role

Join D-Fend Solutions - where technology meets purpose.
If you're passionate about cutting-edge technology, real-world impact, and working in a collaborative, high-energy environment - we'd love to have you on board.
You will be at the forefront of drone safety and security technology, working in a fast-paced environment where your leadership directly impacts national security and public safety.

Training Leadership: Lead high-impact in-person and virtual training sessions for D-Fend's hardware and software suites. Develop and enhance training curricula that cover existing features and future product capabilities.
Partner Management: Act as the primary technical lead for external service partners. Evaluate, train, and manage these partners to ensure they maintain D-Fend's high standards for field delivery and support.
Documentation & Strategy: Create and validate technical manuals, Statements of Work (SOW), and best-practice guides for end-users and partners.
Partner Oversight: Demonstrated experience managing and scaling third-party service providers or channel partners.
Availability: Willingness to participate in a support rotation, including occasional nights and weekends.
As the global leader in cyber-takeover counter-drone technology, we develop advanced solutions that keep airspaces safe from evolving drone threats.
Lead high-impact in-person and virtual training sessions for D-Fend's hardware and software suites.
Advanced Technical Support: Serve as a Tier 2 support escalation point.

Domain Expertise: Deep technical knowledge of Radio Frequency (RF) systems and Counter-UAS (C-UAS) technology is required.
Ability to work in the McLean, VA office (this is an in-office position)
Ability to travel domestically and occasionally internationally to customer sites (Estimated 50 to 75% depending on training schedule).
Physical Ability: Must be able to lift and move equipment (up to 50 lbs) during field deployments.
5-7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment.
Deep technical knowledge of Radio Frequency (RF) systems and Counter-UAS (C-UAS) technology is required.
Must be able to lift and move equipment (up to 50 lbs) during field deployments.

Bachelor's degree in Engineering, Telecommunications, or a related technical field.

Diagnose and resolve complex system issues and participate in a support rotation to provide seamless coverage for critical client needs.
Education/Certification: FAA Part 107 Remote Pilot Certificate (Highly Preferred).

Product Subject Matter Expertise: Maintain an exhaustive understanding of RF-based C-UAS technology. Act as the "voice of the product" for U.S. customers, bridging the gap between field reality and internal engineering teams.
Our team - including veterans of elite military tech units - pushes boundaries every day to deliver smarter, faster, and safer protection for customers worldwide.
We are seeking a proactive and seasoned Field Training and Support Engineer to serve as the technical cornerstone of our U.S. Customer Success organization.
You will be responsible for empowering our customers and service partners through world-class training, while providing high-level technical support.
This is not a junior position; we require a leader who can navigate complex Radio Frequency (RF) environments, manage third-party service partners, and ensure our clients are mission-ready

This listing is sourced directly from D-Fend Solutions's careers page and normalized into a canonical job model.