Denver
Customer Service Agent
Greater Denver Area · Full-time
No sponsorship$65k-$80kDetected 7 days ago
CRMExcelCustomer SupportResearchMicrosoft Office
About the role
- Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
- New hires are typically brought into the organization between $21.26 and $26.57.
- Employees must work within the state of Colorado on their telecommuting days.
Responsibilities
- One in three people in Denver turn to DHS for support at all stages of life.
- Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.
- As a Customer Service Representative, you will perform comprehensive and technical customer service through high volume phone calls for the Family and Adult Assistance Division (FAAD).
Requirements
- Denver Human Services (DHS) is currently seeking a passionate, bilingual (preferred not required), and dedicated individual to serve as a Customer Service Representative in the DHS Call Center.
- Assist customers with inquiries or problems related to DHS programs and services by asking questions to determine customer needs; determines the critical nature of a call and if immediate action is required
Nice to have
- Provide comprehensive customer service, in a contact center environment, by responding to a variety of complex customer requests for information on programs and services offered by Denver Human Services (DHS)
- determines the critical nature of a call and if immediate action is required
- Act as a liaison between the customer and DHS staff by following up on customer requests or complaints and solving problems related to service issues
- possesses the authority to resolve discrepancies in DDHS provided services
- Observe and complies with departmental policies and procedures, customer service quality standards and compliance guidelines
- Receive on-going training and updates on changes in the operations of departments and agencies
- A high level of proficiency using Microsoft Office products (Outlook, Word, Excel)
- At least two years of experience in high-pressure, quality-oriented professional environments
Compensation
- 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
Benefits
- The City and County of Denver offers competitive pay commensurate with education and experience.
- We also offer generous benefits for full-time employees which include but are not limited to:
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
- Call Center employees will be required to handle a minimum of 65-80 incoming calls per day from new and current clients receiving benefits through FAAD assistance programs.
Company info
- Who We Are & What You'll Do
- Assist customers with inquiries or problems related to DHS programs and services by asking questions to determine customer needs
Visa & Work Authorization
- Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
This listing is sourced directly from Denver's careers page and normalized into a canonical job model.