The Mill (themill.com)

Commercial Launch & Deployment Manager

San Bruno, California · Staff+

Sponsorship not specified$160k-$200kDetected 48 days ago

RESTSupply ChainLogisticsVendor ManagementHardware DesignOSHA

About the role

Are you a veteran of hardware program management who thrives where physical hardware meets high-stakes operational environments?
Have you managed complex new product introductions (NPI) or scaled infrastructure solutions across commercial business footprints?

Develop, iterate, and enforce the "Mill Commercial Site Readiness Checklist" and launch playbooks across heterogeneous commercial kitchen configurations.
Design and govern the hardware phase-gate approval process for launching into commercial environments, navigating rigorous compliance protocols, standard operating procedures, and partner requirements.
Lead daily/weekly cross-functional syncs to mitigate risks and work through bottlenecks, tracking critical paths to ensure hitting committed deployment schedules.
Act as the escalation lead for field issues during active deployments, ensuring service level agreements (SLAs) are rigorously maintained through installation phases.
Audit vendor performance, ensuring work conforms to Mill's standards, technical specs, and partner-specific security or access requirements.
Partner Success & Sustaining Operations Hand-off
Partner deeply with the commercial account team to translate complex technical workflows into simplified, high-adoption standard operating procedures (SOPs) for grocery kitchen staff.
Co-develop and deploy training curricula, localized quick-reference documentation, and train-the-trainer frameworks optimized for high-turnover service environments.
Design the formal operational hand-off architecture transferring sites from the active "Launch" state into "Sustaining Field Operations."
Demonstrated experience building scale playbooks, standard operating procedures (SOPs), and site deployment tracking architectures.

A Hardware Deployment Veteran: You have a proven track record of shipping or deploying physical hardware products.
You are comfortable interfacing with a lot of people daily and dealing with logistics, general contractors, loading docks, and facilities managers.
Cross-Functional Liaison: You know how to translate technical constraints to corporate leaders and floor managers alike with clarity, empathy, and absolute professionalism.
6+ years of program management, field operations, or hardware launch experience, with at least 3 years specifically dedicated to B2B, commercial infrastructure, or enterprise hardware environments.

The estimated base salary range for this position is $160k to $200k, which does not include the value of benefits or a potential equity grant.

Experience operating within health, safety, food-handling, or building compliance frameworks (OSHA, NSF, UL, etc.) is a distinct advantage.

You love taking an unmapped operational process, creating order from chaos, and writing the playbook that the rest of the company will follow.
Build and maintain the integrated master launch schedule for all customers bridging Hardware Engineering, Supply Chain, Logistics, Field Operations, and Partner Success teams.

This listing is sourced directly from The Mill (themill.com)'s careers page and normalized into a canonical job model.