Fresh Clinics
Director, US Clinical Operations
Remote (United States) · Director
Sponsorship not specifiedDetected 8 days ago
iOSForecastingCadencePatient CarePharmacovigilanceLeadership
About the role
- Fresh Clinics is scaling fast across the US, and our clinical operations infrastructure needs a builder, not a caretaker.
- You'll be designing and strengthening it as we grow, without a playbook already written for you or a leader above you clearing the path.
Responsibilities
- This includes identifying and building the key clinical infrastructure that sustains our competitive advantage around quality and scale.
- Clinical Governance & Operational Excellence Build the clinical governance framework with the CMO: Partners with our CMO to establish the protocols, documentation standards, and consent processes that govern how clinical care is delivered and documented across the business.
- Designs the systems and processes that support operational stability and quality as we scale.
- Stand up incident management end to end: Builds the full incident management process, from adverse event reporting and root cause analysis through remediation, so issues are caught, understood, and resolved consistently across the business.
- Design credentialing and licensing infrastructure: Builds the systems for multi-state license tracking, supervision agreements, and re-verification cadence, so every provider is properly credentialed and compliant as we scale across states.
- Construct the regulatory operating system with General Counsel: Partners with General Counsel and clinical leadership (e.g., CMO) to build the state requirement mapping, risk tolerance frameworks, and leadership review cadence that keep us ahead of evolving regulatory demands.
- People Leadership & Resourcing Develop and Own the Team: Coaches and develops other people leaders and individual contributors within the clinical function, and is accountable for the overall performance, operational output, engagement, and capability planning for the US clinical team.
- Capacity Planning: Leads the forecasting, capacity planning, and operational modelling for Clinical roles in the function (NP/MD hiring, resourcing, and rostering) and is responsible for implementing major structural changes to process or tooling to unlock efficiency at scale.
Requirements
- You bring a strong track record of designing and implementing major structural changes to process or tooling that unlocks organizational efficiency and scale.
- Ability to prioritize, assess, and solve complex problems at a high velocity and ensure solutions are embedded across the organization.
Skills
- Facilitates sessions with senior leadership to set our risk tolerance.
Compensation
- Own the Portfolio Roadmap: Owns the portfolio roadmap for the Clinical Operations unit, driving the annual planning process, challenging commercial assumptions, and ensuring strategic initiatives (like Good Faith Exams, complication management, and Medical Director sourcing) are adequately scoped and funded each planning cycle.
Benefits
- Deep, proven experience in clinical operations or health service delivery, ideally in a regulated, multi-jurisdictional environment.
- Bonus points if this includes experience in the Medspa industry.
Company info
- We work smart, hustle hard, stay humble, and lead with kindness.
- If you're looking for a workplace that celebrates our people, drives real-world impact, and champions innovation - welcome home.
- About the role Fresh Clinics is scaling fast across the US, and our clinical operations infrastructure needs a builder, not a caretaker.
- You'll be joining at a stage where foundational pieces are in place, and there's real room to build, enhance, and scale what's here into something more robust.
- This isn't a role where you inherit a finished system and maintain it.
- Patient safety and core compliance requirements are always non-negotiable.
- Beyond that baseline, this role calls for someone who brings strong judgment to what to prioritize, when, and how fast, working alongside our General Counsel and CMO to build a regulatory operating system that keeps pace with a fast-growing business.
- Coaches and develops other people leaders and individual contributors within the clinical function, and is accountable for the overall performance, operational output, engagement, and capability planning for the US clinical team.
- Stay Humble.
- Hustle Hard.
- These aren't words on a wall; they're how we actually work.
- Perks and Benefits Flexible Work Remote-first culture with flexible work arrangements Work-from-anywhere travel policy
- Your Perspective Matters At Fresh, we believe that a diverse team is an innovative team.
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This listing is sourced directly from Fresh Clinics's careers page and normalized into a canonical job model.