RETAIL SUCCESS LLC
Technical Support Representative: Level II
Kansas City, KS, United States · Mid
Sponsorship not specifiedDetected 3417 days ago
CRMCustomer Support
About the role
- Most notably, a great new vertically integrated product that utilizes expertise and services from all of our companies is being deployed to a national user base of over 75,000 independent retailers.
Responsibilities
- Provide level 2 technical (Help Desk) support to LuLaRoe BLESS software support team
- Develop and create documentation and support materials for in-house and end-user use
- Maintain customer relationship management systems and merchant account records, which will include customer data (sensitive and nonsensitive)
- Work the daily "TIN/TFN IRS Mismatches" report and implement expedient corrections
- Work the daily "PO Box" error report and implement expedient correction
- Analyze complex systems, identify problems, and develop/implement logical conclusions and effective solutions
- Develop and recommend cost effective technical system improvements
Skills
- Through these many partnerships, NMA was able to gain valuable insight into the retail industry and point-of-sale systems.
- The company's focus on transparent, win-win partnerships allowed it to grow in a competitive market, later becoming Retail Success.
- The future is bright for Retail Success and our family of companies.
- And, soon the companies will move to new headquarters in Overland Park, Kansas.
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
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