Agilent Technologies

Field Service Engineer

US-NJ-Remote Location · Full-time

Sponsorship not specified$46k-$72kDetected 1 day ago

AccessibilityCustomer SupportCommunication

About the role

Diagnoses and resolves product performance problems.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
May have knowledge of third-party products.

Services & Support
Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
Installs and optimizes hardware/software/network products and configurations at customer sites.
Performs maintenance and repair services.
Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
May qualify leads.

Bachelors or Master Degree in chemistry, biochemistry, analytical chemistry or other life science field required
2+ years relevant work experience including familiarity with analytical instrumentation, automation and dissolution
Ability to work through complex repairs, installations, and scheduled services (PM/OQ) in a customer facing capacity
Ability to solve, high impact problems related to product availability
Must be available to travel overnight up to 75% of the time
A valid driver's license is required for this role
We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.
Your Profile:
may consider candidates with an equivalent combination of education, training and related experience
typically system/ solution focused
Excellent verbal and written communication skills are a must
Strong customer relationship skills are needed
About Agilent:
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Additional Details

The full-time equivalent pay range for this position is $46.13 - $72.08/hr plus eligibility for bonus, stock and benefits.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

May train other field engineers or customers.
May calibrate equipment on-site for large volume customers.
Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.

This listing is sourced directly from Agilent Technologies's careers page and normalized into a canonical job model.