Royal Caribbean Cruises Ltd
Lead Data Engineer
Miramar, Florida, USA · Full-time
Sponsorship not specifiedDetected 65 days ago
PythonData StructuresSQLNoSQLDatabricksAWSGCPAzureCloud PlatformsKafkaSparkData AnalysisData EngineeringAgentic AIComplianceHIPAALeadershipCollaborationProblem SolvingHadoop
About the role
- Integrate AI agents (Cresta, Copilot) within call center workflows to leverage data for enhanced agent productivity and improved customer outcomes.
- Ensure adherence to call center data governance standards (PCI, HIPAA, GDPR).
- Provide leadership on technical decisions, upholding high standards for data quality and operational efficiency.
Responsibilities
- The Lead Data Solutions Engineer also develops and updates standards and procedures that support high-quality development, testing, and production support.
- Develop and implement real-time data pipelines supporting call center analytics, including agent performance, call routing, and customer satisfaction metrics.
- Collaborate with call center operations, workforce management, and customer experience teams to deliver solutions aligned with business objectives.
- Partner with business stakeholders and data scientists to ensure all solutions are comprehensive, operationally sound, conform to business processes, and address business requirements with the agreed quality of service.
- Create and maintain thorough technical design documentation.
- Proactively anticipate potential obstacles and develop strategies to ensure stakeholder requirements are fully represented in data architecture outcomes.
- Monitor the data architecture design process, including data interfaces, in compliance with established processes and standards.
Skills
- Informatica, Azure Data Factory (ADF), or Talend.
- Familiarity with call center data platforms, telephony systems (e.g., Avaya, Genesys), and AI-driven agent technologies.
- Specialized knowledge in real-time data streaming, customer interaction analytics, and workforce management data solutions.
- Thorough understanding of regulatory compliance requirements pertinent to call center data.
- Strong analytical skills for identifying and resolving data-related challenges.
- Extensive background with database technologies including Oracle, MSSQL, Hadoop, and NoSQL databases.
- Advanced capability in writing and optimizing sophisticated SQL queries within business contexts involving extensive and complex datasets.
- Solid knowledge of relational and dimensional data modeling techniques.
- Evaluate the effectiveness of data integration tools and contribute to platform selection and strategic discussions.
Company info
- Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes.
- Any unsolicited resumes will be considered the Company's property.
- We know there's a lot to consider.
- As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.
- Thank you again for your interest in Royal Caribbean Group.
- We'll hope to see you onboard soon!
- It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law.
- Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
Visa & Work Authorization
- The position is also not eligible for work authorization sponsorship
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This listing is sourced directly from Royal Caribbean Cruises Ltd's careers page and normalized into a canonical job model.