Mercury Insurance Services, LLC

Mercury Insurance Services, LLC

Appraisal Specialist

Brea, CA, US

Sponsorship not specified$32k-$57kDetected 1 day ago
Process ImprovementCustomer SupportAR/VRResearchCommunicationMicrosoft Office

About the role

  • If you're passionate about helping people restore their lives when the unexpected happens, and providing the best customer experience, then our Mercury Insurance Claims team could be the place for you!
  • We offer dynamic and challenging opportunities to those who want to make a meaningful impact.
  • At Mercury, we believe in nurturing growth, making time to have fun, and working together to make great things happen.

Responsibilities

  • Reviews DMV reports and identifies the correct transfer of ownership documents to send to the registered owner, secures lienholder payoff amounts and Letter of Guarantee.
  • Responds to written correspondence in a timely and efficient manner. Routes correspondence to Claims Document Processing to obtain correct paperwork when needed.
  • Completes and maintains comprehensive documentation of material damage information for assigned files and submits appropriate reports in a timely manner.

Requirements

  • You will be required to obtain a Company sponsored Adjuster's license to handle claims, which will include a fingerprint background check, to be secured upon hire.
  • Experience with Total Loss handling or customer service experience.
  • Demonstrated proficiency with MS Office products (Outlook, Word, Teams) and claims related software.
  • Must have dedicated workspace that is free from distractions.
  • Must be able to communicate (electronically and telephonically) with team members, customers, and external parties.
  • Must be able to operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods of time.
  • Must be able to access and operate Company computer system, including preparing documents, entering data into computer system, and reading documents from a computer database or email system.Occasionally (Up to 33%):
  • Must be able to bend, stoop, reach, climb, and/or stand to access files, documents, and other equipment.
  • Must be able to grasp, open, and close drawers, filing cabinets, and other equipment.

Nice to have

  • 6+ months related experience.
  • Experience with handling high call volume in a professional call center.

Compensation

  • USD $32,363.00 - USD $56,701.00 /Yr.
  • Typical hiring range is $40,078.80 to $48,985.20 The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Benefits

  • We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
  • Contacts adjusters to confirm coverage, determine potential limits issues or possible fraudulent activity, and obtains approval to settle property damage.

Company info

  • https://www.mercuryinsurance.com/about/careers
  • Perks and Benefits We offer many great benefits, including:
  • Pay Range USD $32,363.00 - USD $56,701.00 /Yr.
  • Why choose a career at Mercury?
  • At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years.
  • We are one team with a common goal to help others.
  • Everyone needs insurance and we can't imagine a world without it.
  • Our team will encourage you to grow, make time to have fun, and work together to make great things happen.
  • We embrace the strengths and values of each team member.
  • We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
  • We care about our people, and we mean it.
  • Learn more about us here: https://www.mercuryinsurance.com/about/careers Perks and Benefits We offer many great benefits, including: Competitive compensation Flexibility to work from anywhere in the United States for most positions Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) Medical, dental, vision, life, and pet insurance 401 (k) retirement savings plan with company match Engaging work environment Promotional opportunities Education assistance Professional and personal development opportunities Company recognition program Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more Mercury Insurance is an equal opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
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