CCM
Processing Development Specialist
Remote USA
Sponsorship not specified$40k-$50kDetected 5 days ago
LeadershipCommunicationProblem SolvingMentoringMicrosoft OfficeUnderwriting
About the role
- The Processing Development Specialist is a specialized, non-producing role focused on onboarding, training, and performance support for Loan Processors across the Corporate Processing and Consumer Direct Teams.
- This role is designed to accelerate processor readiness, improve retention, and ensure consistent, high-quality support for new and underperforming team members.
Responsibilities
- Deliver structured onboarding for newly hired processors post-training class.
- Provide newly hired processors with direct support for a minimum of 90 days or until the processor funds 20 units in a single month.
- Create tailored coaching plans to address workflow gaps, system challenges, and product knowledge.
- Track processor progress and collaborate with leadership to determine readiness for full pipeline management.
- Offer refresher sessions and targeted support for specific workflows or loan programs.
- Partner with Regional Managers and Team Leads to identify training gaps and support needs.
- Collaborate with Training and Development teams to refine onboarding materials and SOPs.
- You'll get unwavering support from all departments and total transparency from the top down.
Requirements
- Proficient knowledge of Desktop Underwriter (DU), Loan Prospector (LP), Microsoft Outlook, and Windows.
- Knowledge of RESPA guidelines, all mortgage and consumer lending regulations, Regulation Z and Regulation B requirements, and loan documents.
- Skilled at prioritizing workloads to meet deadlines.
Skills
- High School Diploma or equivalent.
- 5+ years of experience in the mortgage industry.
- 3+ years of residential mortgage processing experience.
- 1+ year of loan processing or underwriting experience at CCM.
- Experience with Conventional, Non-QM, FHA, VA, USDA, and Bond loan programs.
- Experience with Encompass.
- Advanced understanding of CCM systems, workflows, and loan products across all processing models.
- Skill in coaching, mentoring, and effectively communicating with cross-functional teams.
- Skill in adapting coaching strategies to individual processor needs and learning styles.
- Excellent problem-solving skills to be proactive, anticipate needs, and adapt quickly to changing demands or unexpected challenges.
- Excellent math and analytical skills.
- Excellent communication skills.
Compensation
- CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
Benefits
- At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together.
- CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
- We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
- Customize onboarding based on channel-specific workflows and individual learning needs.
Company info
- Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
- CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics").
- The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.
- The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
- CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government.
- To verify licensing, please visit www.NMLSConsumerAccess.org.
Visa & Work Authorization
- tional origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactat
This listing is sourced directly from CCM's careers page and normalized into a canonical job model.