US Pack Services LLC

Dispatcher, Life Science

Akron, OH · Part-time

Sponsorship not specifiedDetected 359 days ago

CRMExcelLogisticsCustomer SupportClinical TrialsLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingMicrosoft Office

About the role

USPack is a leading logistics provider custom built for the evolving needs of businesses in today's same-day delivery world.
At USPack our focus every day is to help brands and businesses win in the delivery economy.
We've built an inclusive culture where everyone has a voice and a sense of belonging.

Assist Independent Contractors with route completion issues, escalations, and general operational support needs.
Conduct post-flight and trace investigations as needed to support continuous service improvement.
Manage incoming emails, electronic filing, and system data related to customer and contractor records.
They are what drive us.
We hold ourselves to higher ethical standards that help build credibility and follow through on commitments.
We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to prioritize tasks and work effectively in a high-volume, fast-paced environment.
Ability to work independently as well as collaboratively within a team environment.
Proficiency with Microsoft Office Suite (Excel, Word) and CRM/database systems.
Ability to handle multiple priorities and meet deadlines under pressure.
The requirements listed below are representative of the knowledge, skill, and/or ability required.

4pm to midnight ( Available to work extra hours, weekends, and holidays preferred.)
Bilingual (English-Spanish) preferred.
High school diploma required
Associate's Degree preferred.
Experience in pharmaceutical delivery, clinical trials, aviation transport, or logistics preferred.
Knowledge of aviation or airline networks is a plus.
Shift Hours: 4pm to midnight ( Available to work extra hours, weekends, and holidays preferred.)

That's why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers' businesses.
That's how we stay ahead.
That's how we help our customers win.
Answer inbound calls from customers and Independent Contractors, ensuring accurate entry of information into company systems.
Build positive relationships with customers and contractors to strengthen service satisfaction and retention.
At USPack, our values are at the heart of everything we do, every day.
They're living breathing reminders of who we are, what we do and how we should treat those around us.

This listing is sourced directly from US Pack Services LLC's careers page and normalized into a canonical job model.