Axion Ray Inc
Head of Customer Success
New York, NY · Senior
Sponsorship not specifiedDetected 149 days ago
ForecastingCustomer SuccessCadenceLeadershipCollaborationProblem SolvingMentoring
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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Axion already knows how to make customers wildly successful.
- The opportunity is to make that success systematic and scalable.
- You'll help define how some of the world's leading manufacturers adopt AI in production - not in a lab or a proof of concept, but in workflows tied to product quality, reliability, cost, and customer outcomes.
Responsibilities
- Build, mentor, and lead a high-performing Customer Success organization as a hands-on player-coach
- this role is expected to stay close to the work, not manage from a distance
- Build trusted executive relationships that create conviction, accelerate adoption, and tie Axion to the customer's highest-priority business outcomes
- Build a culture centered on measurable customer outcomes - business value realized, behaviors changed, and expansion earned - rather than activity
- Partner with Sales on account strategy, renewal, and expansion, with explicit ownership and handoffs across the customer lifecycle
- Partner with Engagement and Solutions to make the transition from deployment to activation and value realization seamless
- Ready to drive the future of manufacturing with AI?
- Apply today to join our team and help us build the category-defining platform for quality intelligence.
Requirements
- 10+ years of Customer Success, Solutions, Services, or post-sale leadership experience in enterprise SaaS, AI, or other complex enterprise technology, including meaningful leadership responsibility
Nice to have
- Experience in manufacturing, industrial technology, automotive, aerospace, or another complex operational environment is a strong plus, especially where software adoption changes real-world operations
Compensation
- Competitive compensation, equity, and benefits
Benefits
- Generous time off
- Competitive compensation, equity, and benefits
- Lunch stipend….
- Design customer segmentation, service tiers, coverage models, playbooks, and operating rhythms that evolve with Axion's scale
Company info
- Personally partner with a small portfolio of Axion's most strategic enterprise customers
- Personally partner with a small portfolio of Axion's most strategic enterprise customers; this role is expected to stay close to the work, not manage from a distance
- Create one integrated customer journey across Axion, so customers experience a single team rather than internal functions
Equal opportunity
- Axion is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace.
Visa & Work Authorization
- Personally manage a portfolio of strategic enterprise customers as an executive sponsor
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