Andela

Head of AI Solutions Delivery

North America · Senior

Sponsorship not specifiedDetected 48 days ago

RESTMachine LearningData EngineeringRAGAgentic AIMLOpsAI OrchestrationComplianceForecastingCustomer SuccessLeadershipMentoring

About the role

You'll do this through intelligent systems, scalable processes, and a culture of continuous improvement.
The role requires someone who can be the "adult in the room" and the innovative voice pushing boundaries at the same time.
This role inherits Andela's existing AI Solutions delivery team and is responsible for scaling it with a new generation of program managers who combine traditional PM rigor with technical and industry fluency.

Build Delivery Excellence Infrastructure
Design and implement delivery frameworks, methodologies, and governance structures that scale AI Solutions revenue by several orders of magnitude over the next 24 months
Co-develop delivery playbooks for common AI Solution patterns (agentic systems, RAG implementations, eval pipelines, model fine-tuning engagements, multi-agent orchestration, and industry-specific AI use cases) that accelerate delivery while maintaining quality
Drive Operational Performance
Own CSAT, margin, and quality metrics across all AI Solutions and custom development engagements
Implement early warning systems to identify at-risk projects and orchestrate rapid intervention
Partner with AI Solutions, Sales, and Customer Success leadership to define outcome-based delivery models and fixed-fee engagement structures, and to ensure tight handoffs between Solutions Architects (FDEs) and delivery program managers on every engagement
Build resource management and capacity planning systems that optimize utilization while preventing burnout
Create staffing models and talent frameworks that match client needs with appropriate skill profiles

10+ years in delivery management, professional services, or consulting operations, with at least 5 years in leadership roles
Experience in AI/ML solutions delivery or adjacent emerging technology domains (cloud transformation, data engineering, etc.)
Required Capabilities
Deep experience with outcome-based or fixed-fee delivery models.
You know which risks to take and which to escalate

Experience in professional services or consulting firms (Big 4, MBB, boutique AI consultancies, Hyperscalers)
Background in AI/ML product development or solutions delivery
Experience working in startup or scale-up environments with rapid organizational change
Technical background or ability to engage credibly with senior engineering leaders
Preferred Experience

program managers in this function understand the AI technology they ship and the industries their clients operate in.
Generic PM skills are table stakes, not the differentiator.
The diffusion gap is the defining bottleneck of this AI cycle.
Enterprises have the models.
They don't have the operational muscle to put them into production at scale.
That's the work.

Create metrics, dashboards, and reporting systems that provide real-time visibility into delivery health, margin performance, and customer satisfaction

As an Andelan, you'll serve as a role model for the rest of the company.
Think about the feedback your peers typically give you.
If it usually sounds like the below, we want to hear from you.
You break silos across teams.
You put the company and mission first above your team alone.
One team mentality: You break silos across teams. You put the company and mission first above your team alone.

Serve as an Executive / Senior Sponsor for strategic enterprise engagements, partnering directly with client executives to shape delivery strategy, mitigate risk, and drive long-term partnership growth

This listing is sourced directly from Andela's careers page and normalized into a canonical job model.