TalkingParents

Customer Experience Coordinator

Fort Walton Beach, Florida

Sponsorship not specifiedDetected 19 days ago

ExcelCustomer SupportCommunicationProblem SolvingAdaptabilityMicrosoft Office

About the role

Respond to customer emails, support tickets, account inquiries, billing questions, and service concerns with accuracy, professionalism, empathy, and clarity.
Handle customer data, account records, documents, and secure information with strict confidentiality, accuracy, and accountability.
Support fraud prevention efforts by identifying suspicious activity, unusual account behavior, documentation concerns, or potential misuse and escalating appropriately.
Carry out additional duties as needed to support customer experience, team operations, and company goals.
You will also support internal team success by identifying trends, asking strong questions, using available resources, escalating concerns appropriately, and contributing to a culture of accountability, empathy, curiosity, and continuous improvement.
Able to work independently, manage assigned tasks, and complete work without direct supervision.

Must be able to work Monday through Friday, 8:00 AM to 5:00 PM, with a one-hour break, with flexibility to adjust hours when needed to support team or customer needs.
High school diploma, G.E.D., trade/vocational certificate, or equivalent required.
Prior customer service experience required, such as call center, retail, reception, administrative support, hospitality, or similar customer-facing work.
Familiarity with mobile devices, apps, web apps, browser navigation, email, and basic digital troubleshooting.
Ability to stay calm, professional, and productive during difficult customer interactions.
Ability to communicate with empathy while maintaining boundaries, policies, and company standards.
Strong problem-solving skills with the ability to review context, follow logic, identify gaps, and ask thoughtful questions.

What will you do?
You will use approved systems, resources, and AI-supported efficiency tools to work accurately and efficiently while maintaining confidentiality, human judgment, and company standards.
How you'll make an impact
Use approved AI-supported efficiency tools, internal resources, and customer context to improve response quality, consistency, and efficiency.
Follow required protocols for producing, reviewing, handling, and shipping confidential documentation.
Uphold company policies and service limitations with consistency, care, and clear communication, even when the outcome is difficult for the customer.

NOTE TO APPLICANTS: Salary or wages listed on Indeed.com or TheLadders.com are not based on actual data for this job listing.

Comfortable learning and using multiple systems, internal tools, knowledge resources, and approved AI-supported efficiency tools.

Communicate clearly with customers who may have limited comfort using mobile devices, apps, web apps, browsers, or online account tools.
Explain troubleshooting steps in simple written instructions, using patience and mindfulness to help customers feel supported and informed.
Maintain professionalism and emotional steadiness when working with upset, frustrated, rude, or high-stress customers.
This role directly supports the customer experience by helping customers navigate sensitive situations, understand available options, and resolve issues with clarity and care.
Strong written communication skills with the ability to explain technical or process-based information to non-technical customers.

This listing is sourced directly from TalkingParents's careers page and normalized into a canonical job model.