Mastercard

Manager, Product Integration

Toronto, Canada (Ethoca), CA

Sponsorship not specified$109k-$158kDetected 1 day ago

SparkProject ManagementJiraStakeholder ManagementSalesforceSalesAccount ManagementExcelOnboardingCustomer SuccessCustomer SupportPostmanManual TestingLeadershipCommunicationProblem Solving

About the role

Act as a conduit between internal and external stakeholders while successfully managing expectations and competing demands.
Run online product demonstrations and customer training.
Act as a coach or mentor to other members of the team.

Responsibilities

Partner with our Sales and Account Management team by providing product and technical expertise during the pre-sales and sales process.
Develop and maintain expertise on all internal systems and onboarding processes.
Collaborate with our product team to support the rollout of new product features and enhancements, and new product launches.
They can ask the right questions to understand our customer's needs and then recommend the best integration solution, build a plan, and stick to it.
Own the end-to-end customer onboarding experience. Gather requirements, scope, configure systems and run functional testing to get the client production ready.
Flexibility to support international time zones for our global customer implementations

Requirements

You'll be required to build advocacy and drive others to achieve a set-plan.
In regional markets, they may also be required to perform day to day oversight of the team and the training of new team members.
Have a keen eye for detail and the ability to get a configuration right first time.
Continuous improvement - demonstrate your ability to make positive impactful changes

Nice to have

Experience of having worked with multiple tools and systems e.g. Salesforce, Postman, JIRA BOBJ.
As we service a global customer base, proficiency in a European language would be beneficial
Prior experience and knowledge in Fraud & Chargebacks or payment solutions
Toronto, Canada: $109,000 - $158,000 CAD
We hire the most qualified candidate for the role.
The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
Abide by Mastercard's security policies and practices;

Compensation

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role an

Benefits

Do not include any medical or health information in this email.

Company info

Enjoy interacting directly with Customers; and learning about their business

Equal opportunity

equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.

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This listing is sourced directly from Mastercard's careers page and normalized into a canonical job model.