Chime Financial, Inc
Manager, CRM
San Francisco, CA, USA · Senior · Full-time
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About the role
- We're hiring a CRM Manager to join our Lifecycle & CRM Marketing team.
- You'll also help define how Chime's CRM ecosystem evolves through data, AI, automation, and real-time personalization.
- Monitor and improve channel health across email, push, in-app, and SMS, including deliverability, sender reputation, opt-in and reachability rates, frequency and fatigue management, and preference and consent management.
Responsibilities
- You'll own the technical foundation behind how Chime engages members across email, push, in-app, and SMS.
- Design and improve the processes behind lifecycle execution, including campaign intake, build standards, QA, governance, and documentation, so the team can move faster with fewer errors.
- Build and refine complex, data-driven journeys and personalization logic (e.g., Liquid, Connected Content, dynamic segmentation) and set the bar for technical execution across the team.
- Own outcomes for your area, connecting platform and channel improvements to reach, engagement, operational efficiency, and downstream metrics such as retention, primacy, and LTV.
- Partner with Engineering and Data Engineering on the data foundations of CRM: event and attribute design, data flows into the platform, APIs and webhooks, and real-time triggering.
Requirements
- 6-8+ years of experience in CRM, marketing operations, marketing technology, or lifecycle marketing, with a significant focus on the technical and operational side.
- To thrive in this role, you have
Compensation
- Below is the base salary offered for this role and level of experience.
Benefits
- Full-time employees may also be eligible for bonus(es), competitive equity, and benefits.
- Own the strategy, roadmap, and day-to-day health of Chime's CRM platform and channel ecosystem, setting a clear technical direction tied to member experience and business outcomes.
Company info
- Wage Notice $150,000 - $208,000 USD A little about us At Chime, we believe that everyone can achieve financial progress.
- From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life.
- Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
Visa & Work Authorization
- Monitor and improve channel health across email, push, in-app, and SMS, including deliverability, sender reputation, opt-in and reachability rates, frequency and fatigue management, and preference and consent management.
This listing is sourced directly from Chime Financial, Inc's careers page and normalized into a canonical job model.