Neighborly
National Account Representative
Remote USA
Sponsorship not specifiedDetected 1 day ago
CRMCustomer SupportLeadershipCommunicationProblem SolvingTime Management
About the role
- This role serves as the primary point of contact for appointment scheduling, customer communication, and ensuring compliance with Amazon service level agreements and internal operating procedures.
- The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment while managing multiple tasks and deadlines.
- Bring your experience and be empowered to innovate.
Responsibilities
- Maintains outstanding data accuracy and documentation standards by ensuring all appointment details, notes, and status updates are entered correctly across internal systems and Amazon platforms.
- Builds strong cross-functional partnerships with franchise owners, field teams, and internal stakeholders to drive operational efficiency, minimize service disruptions, and support the continued growth of the Amazon National Accounts program.
Requirements
- Perform other duties as required.
- Ensure all required notes and documentation are entered accurately.
Nice to have
- Experience working with service scheduling platforms and CRM systems.
- Experience supporting national accounts or large customer programs.
- Strong problem-solving and conflict-resolution skills.
- An associate's degree is preferred.
Skills
- Exceptional organization skills
- Thorough and accurate in all dealings
- Works well under pressure
- Time Management skills
- Deadline driven
- Self-motivated with strong multitasking proficiency
- Effective written and oral communication skills
- Strong problem-solving skills and the ability to adapt/learn on the fly
- Powerful interpersonal and prioritization skills
- Education: High School Diploma or General Education Degree (GED) required.
- What Does Success Look Like:
- Schedule
Benefits
- Check out our benefits offerings here: Neighborly Benefits
- Equity and bonus opportunities
Company info
- Consistently achieves high appointment completion rates by accurately scheduling Amazon haul-away services and proactively resolving scheduling conflicts before they impact customers or franchisees.
- Delivers an exceptional customer experience by maintaining fast response times, providing clear communication, and earning positive feedback from customers, franchise owners, and account partners.
- We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.
Visa & Work Authorization
- regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law
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This listing is sourced directly from Neighborly's careers page and normalized into a canonical job model.