BKF Engineers

BKF Engineers

IT Help Desk Technician I

San Jose, California, United States

Sponsorship not specified$23k-$30kDetected 23 days ago
Customer SupportCommunicationProblem SolvingMicrosoft Office

About the role

  • Serve as the first point of contact for users seeking technical assistance.
  • Diagnose and troubleshoot hardware, software, and network issues via phone, email, and in-person.
  • Install, configure, and deploy computer systems, peripherals, and software applications.

Responsibilities

  • Maintain inventory of IT equipment and ensure proper software licensing.
  • Document, track, and manage support requests in the help desk ticketing system.
  • Collaborate with senior IT staff on the resolution of more complex issues.
  • Routine office hours are expected, with flexibility needed for after-hours support during critical incidents or system upgrades.

Requirements

  • Must be able to regularly talk, hear, and operate various IT devices.
  • Occasional lifting of equipment up to 40 pounds may be required.
  • 1-2 years of experience in an IT support or help desk role.

Nice to have

  • Associate's degree in Information Technology, Computer Science, or related field preferred
  • equivalent work experience will be considered.

Compensation

  • The typical base salary range for this position is $23.00 - $30.00 per hour and may vary depending upon skills, experience, education, and geographical location.

Benefits

  • Competitive salaries, profit sharing, and 401k.
  • Medical, Dental, and Vision Benefits.
  • Generous paid time off packages.
  • Flexible schedules.
  • Education reimbursement, Paid annual dues for professional and societal organizations.
  • BKF offers competitive and award-winning benefits and perks.
  • The typical base salary range for this position is $23.00 - $30.00 per hour and may vary depending upon skills, experience, education, and geographical location.
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This listing is sourced directly from BKF Engineers's careers page and normalized into a canonical job model.