AssetMark Financial, Inc

Incident Manager

Charlotte, NC

No sponsorship$80k-$110kDetected 30 days ago

AWSGCPAzureCloud PlatformsSite Reliability EngineeringJiraLeadershipCommunicationCollaborationProblem Solving

About the role

Job Description: AssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors.
We provide investment, relationship, and practice management solutions that advisors use in helping clients achieve wealth, independence, and purpose.
This role goes beyond traditional incident coordination.

Own production issues from detection through full resolution
Lead triage, investigation, and resolution efforts
Maintain clear ownership throughout the lifecycle, regardless of which teams are involved
Drive fast, effective restoration of service
Partner closely with operations and reliability teams to resolve issues without unnecessary escalation
Build reusable knowledge and patterns to improve team self-sufficiency
Perform and/or lead root cause analysis (RCA)
Drive fixes that prevent entire classes of issues from recurring
Lead real-time response for high-impact production issues
Build and maintain runbooks and response procedures

Required Experience & Skills
5+ years of experience in incident management, site reliability engineering (SRE), production operations, or similar roles
Ability to diagnose and troubleshoot issues directly, not just coordinate response
Candidates must be legally authorized to work in the US to be considered.

Experience in high-availability, large-scale production environments
Familiarity with tools such as ServiceNow, Jira Service Management, or PagerDuty
Experience with cloud platforms (AWS, Azure, or GCP)
Familiarity with monitoring and observability tools
Knowledge of ITIL frameworks (helpful, but not required)
How We Measure Success
Success in this role is defined by outcomes:
Faster time to restore service (MTTR)

The Base Salary range for this position is between $80,000-$110,000.
This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location.
This position will also be eligible for additional variable incentive compensation and competitive benefits.
Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients' lives.

Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions.
Flex Time or Paid Time Off and Sick Time Off
Medical, Dental, Vision - HDHP or PPO

to help our 10,500+ financial advisors make a meaningful difference in their clients' lives.
We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses.
Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience.
Our values are how we show up every day.
Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients' lives.
Client Success.
We believe in:
Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities.
Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships.
Unyielding Integrity, doing what's right, always. Even when it's hard.
Collective Respect, in being authentic, inclusive and valuing all voices while winning together.
These values shape our culture, guide our decisions, and define what it means to be part of the AssetMark family.
Our Culture & Benefits

This listing is sourced directly from AssetMark Financial, Inc's careers page and normalized into a canonical job model.