Column
Growth
San Francisco, CA
Sponsorship not specified$140k-$250kDetected 158 days ago
Product ManagementProduct StrategyProject ManagementAccount ManagementSupply ChainCustomer SuccessCritical Thinking
About the role
- Column's Growth team is focused on managing our highly strategic customer relationships.
- You will also be in charge of designing and implementing the strategy, processes, and content needed to help us scale this key function.
- We're therefore looking for team members who are analytical, demonstrate great critical thinking, and have experience managing very strategic relationships.
Responsibilities
- Help establish our customer-facing strategy, processes, playbooks, systems and best practices. Identify patterns and build repeatability at every step
- Manage all aspects of a customer's relationship with Column, from onboarding and implementation to ongoing management and expansion of the account
- Build and nurture relationships across various functions within a customer's organization, identifying and creating advocates wherever you go, and helping find new use cases for partnering with Column
- Proactively identify challenges and opportunities for growth, and collaborate with internal and external stakeholders to find solutions in order to move the relationship forward
- Perform day-to-day activities consistent with safe and sound business practices and regulatory requirements
- A growth and critical thinking mindset: You're comfortable navigating ambiguous environments and are energized by the prospect of helping build processes with little guidance
Requirements
- Prior experience in financial services can be helpful but certainly not required.
- Ability to turn naysayers into champions: You're a persuasive communicator and understand the importance of being helpful, responsive, and solutions-oriented.
- We participate in the E-Verify program in certain locations as required by law.
Compensation
- Compensation packages at Column include base salary, equity, and benefits.
- New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.
- The annual base salary range for this position is $140,000 - $250,000 + equity.
- 😇 Up to $4,500 in annual reimbursements for backup childcare
- 🎉 Regular team building events, including annual offsite
Benefits
- 🏥 Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 100% covered for your dependents!
- 🐣 Comprehensive family planning and fertility benefits via partnership with Carrot, including reimbursement of up to $20,000 in qualified expenses
- 💳 FSA and HSA account options to enable use of pre-tax money for medical and dependent care expenses
- 🌴 Flexible time-off policy - take the time off that you want and need to relax and recharge
- 👶 100% paid parental leave, including 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers
- 🚆 Commuter benefits, including paid transportation to-and-from the office
- We value bringing together a team with different perspectives, educational backgrounds, and life experiences, and believe a diversity of ideas is what allows us to develop the best solutions.
Company info
- As a member of the Growth team, you'll be responsible for building and overseeing all aspects of our customer management while acting as a trusted partner, advisor and advocate for a wide variety of customers.
- Excellent project management: You're organized, can manage all aspects of partnering with customers, and effectively work with other internal teams.
Equal opportunity
- If you need assistance or a reasonable accommodation during the application and recruiting process, please reach out to accommodations@column.com.
This listing is sourced directly from Column's careers page and normalized into a canonical job model.