Philips

Field Service Engineer - Boston, MA (2nd Shift)

Boston, Massachusetts, United States · Full-time

Sponsorship not specified$39k-$61kDetected 4 days ago

CRMLead GenerationCustomer Support

About the role

Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.
Understand the customer's business and competitive environment; generate service revenue.
Actively participate as a member of the regional work team; work to improve team processes and identify training gaps.

Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
Approximately 70% travel across the specified geography is required.
Occasional overnight stays and travel by air and/or train may be required.
wear all required personal protective equipment.
Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

You've acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years' in electromechanical industries.
Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
CBET/CRES/ BSEE/BSEET/BSME/BSMET preferred.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

Work flexible hours as needed based on business needs (i.e., 2nd or 3rd shifts; weekends, on-call; mandatory extra hours dependent on workload).
We are a health technology company.
Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.

We believe that we are better together than apart.
Onsite roles require full-time presence in the company's facilities.
Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Learn more about our culture.

The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

This listing is sourced directly from Philips's careers page and normalized into a canonical job model.