Guidewire

Guidewire

Senior Site Reliability Engineer

Canada - Toronto · Senior · Part-time

Sponsorship not specified$118k-$148kDetected 30 days ago
PythonJavaBashGitAWSCloud PlatformsDockerKubernetesTerraformLinuxDatadogDevOpsSite Reliability EngineeringCollaborationMentoringAdaptabilityProperty & CasualtyBitbucket

About the role

  • At Guidewire, we believe that great technology is powered by great people.
  • In this customer-facing role, you will ensure the smooth, reliable operation of our flagship cloud platform and InsuranceSuite products-all while championing a customer-first mindset.
  • At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that's a time of crisis, a natural disaster, an accident, or exposure to cyber risks.

Responsibilities

  • Collaborate closely with product development and other SRE teams to enhance the reliability, performance, and efficiency of our microservices applications.
  • Analyze data from observability and monitoring tools to optimize operational metrics across our customer-focused systems.
  • Develop, document, and share technical solutions and training materials to empower your colleagues and ensure consistent, high-quality support.
  • Lead efforts to automate routine tasks and system maintenance on our SaaS multi-tenant infrastructure, ensuring 24x7x365 operations that meet both technical and customer experience benchmarks.
  • Work alongside diverse teams-engineering, product development, and support-to integrate new features seamlessly and maintain an open dialogue about customer feedback.
  • You're comfortable with travel (up to 25%) and are eager to interface with customers, partners, and vendors to drive continuous improvement.

Requirements

  • You hold a Bachelor's Degree in Computer Science or a related field and have solid experience with Bash, Python, and/or Go.
  • You're a problem solver with a can-do attitude who believes that "if you have to do something more than once, automate it."
  • You adapt quickly to new technologies and processes, ensuring that you can meet the evolving needs of a highly dynamic, customer-centric environment.

Compensation

  • The Canadian CAD base salary range for this full-time position is $118,000 - $148,000.

Company info

  • Create and refine tooling and processes that improve incident management, driving proactive measures to prevent issues before they affect our customers.
  • @Guidewire_PandC.
  • Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer.
  • We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success.
  • Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
  • All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
  • We're searching for a Senior Site Reliability Engineer who not only brings deep technical expertise but also thrives on engaging with customers, partners, and cross-functional teams.
  • Serve as a technical ambassador, working directly with customers to understand their needs, address concerns, and ensure our systems support their business goals.
  • Participate in design reviews, production readiness checks, and post-incident analyses with both internal teams and customers to continuously improve service quality.
  • We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers.

Visa & Work Authorization

  • ualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran st
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This listing is sourced directly from Guidewire's careers page and normalized into a canonical job model.