Aya Healthcare

Aya Healthcare

Manager, Site Reliability Engineering

Remote, US · Principal · Contract

Sponsorship not specifiedDetected 44 days ago
Node.jsGitAWSGCPAzureKubernetesTerraformHelmCI/CDGitHub ActionsDatadogDevOpsSite Reliability EngineeringPlatform EngineeringLLMsCybersecurityIncident ResponseComplianceAgileJiraPerformance ManagementCadenceLoad TestingFirewall

About the role

  • Join Aya Healthcare, winner of multiple Top Workplace awards!
  • In fact, we put employee satisfaction above all else.
  • Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients.

Responsibilities

  • Lead and grow the SRE team
  • Partner closely with DevSecOps, Security Engineering, DRE, Incident & Change Management, and product engineering leadership to remove cross-team friction.
  • Drive reliability, performance, and availability
  • Own the reliability strategy for customer-facing products and internal platforms - defining SLOs, SLIs, and error budgets in partnership with product and engineering leadership, and operationalizing them in the release process.
  • Lead major incident response as senior incident commander for severity-1 events
  • Manage software release support and 24/7 on-call escalation rotations across the platform surface area, with humane on-call load and clear escalation paths.
  • Build the AIOps practice - anomaly detection, predictive alerting, intelligent correlation, and automated triage - to drive measurable reductions in MTTD and MTTR.
  • Lead major incident response as senior incident commander for severity-1 events; institutionalize blameless post-incident reviews and ensure systemic fixes ship.
  • Evolve the observability platform (Datadog metrics, logs, traces, RUM, synthetics, CI Visibility) so engineering teams can operate their own services with confidence and clear ownership.
  • Drive platform unit economics by partnering with FinOps and platform leadership on cost-to-serve, right-sizing, capacity efficiency, and waste elimination.

Requirements

  • 10+ years in a combination of Site Reliability Engineering, DevOps, Platform Engineering, or related production-operations roles.
  • 3+ years operating production workloads on Azure, with hands-on depth in AKS, networking, identity, and platform services.
  • Modern observability fluency - production-grade experience with Datadog (or equivalent: New Relic, Dynatrace, AppDynamics) across metrics, logs, traces, RUM, and synthetics.
  • AI in operations - hands-on experience integrating AI/LLM-assisted tooling into operational workflows (incident summarization, runbook generation, log analysis, anomaly triage, change risk scoring).
  • Modern observability fluency - production-grade experience with

Nice to have

  • Cloudflare at the edge - production experience with Cloudflare CDN, WAF, Workers, Access (ZTNA), Tunnel, Turnstile, and certificate management.
  • IaC at scale - Terragrunt and Terraform in a multi-environment, policy-gated pipeline
  • experience evolving IaC from "it works" to "it scales safely."
  • CI/CD maturity - GitHub Actions with OIDC/workload identity federation, OPA/Conftest policy-as-code, progressive delivery, and DORA-metric instrumentation.
  • Container platform depth - Kubernetes/AKS in production, including Helm, ingress, service mesh, autoscaling, and node lifecycle.
  • ITSM integration - ServiceNow for change, incident, and problem management
  • experience tying observability and CI data into ITSM workflows.
  • Identity ecosystem - operating in an Okta / Entra ID / M365 identity environment, including PIM, conditional access, and service-principal hygiene.

Benefits

  • Free premium medical, dental, life and vision insurance
  • Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
  • Aya provides paid sick leave in accordance with all applicable state, federal, and local laws.
  • Aya's general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked.
  • However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
  • Lead, mentor, and grow a team of high-performing Site Reliability Engineers across hiring, performance management, career development, and on-call rotation health.
  • Set the operating cadence for the team - standups, incident reviews, SLO/error-budget reviews, post-incident learning, and capacity planning.
  • Build a culture of blameless learning, technical depth, customer empathy, and disciplined ownership.
  • We're looking for a highly experienced Manager, Site Reliability Engineering to lead the team behind one of healthcare's most relied-on workforce platforms.

Company info

  • We're a $8+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.
  • At Aya, we're obsessed with creating exceptional experiences for our clients, clinicians, and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem-solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you'll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.
  • We're a $8+ billion, rapidly growing workforce solutions provider in the healthcare industry.
  • We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs.
  • We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform.
  • At Aya, we're obsessed with creating exceptional experiences for our clients, clinicians, and employees.
  • We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem-solving.
  • We embrace diversity in thought and backgrounds unified by a commitment to high achievement.
  • When you join Aya, you'll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally.
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This listing is sourced directly from Aya Healthcare's careers page and normalized into a canonical job model.