Cribl
CX Ops Associate Analyst
Remote - United States · Internship
Sponsorship not specified$60k-$95kDetected 1 day ago
Data ScienceCustomer SuccessCustomer SupportLeadershipCommunicationProblem SolvingTime ManagementMentoring
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odds of building a lasting career here
39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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About the role
- We're one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market.
- With a global workforce, we're remote‑first and grounded in a simple idea: software is a people business.
- Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
Responsibilities
- Join the company that's building the telemetry infrastructure for the AI era.
- Our Customer Experience (CX) Operations team manages post-sales programs that drive onboarding, adoption, and long-term customer success.
- Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better.
- We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other.
- Demonstrated ability and aptitude to quickly learn the job requirements, adapt to changes, function well in a team environment, able to collaborate cross functionally, and meaningfully contribute to operational success.
- With coaching and guidance, you are able to independently own a program management and operate a workstream within CX Operations or related functions with accuracy, accountability and timeliness.
- Own Professional Service Operations to support and drive successful customer engagements
- Support related Customer Experience Programs and Operations at a fast paced technology company, and be exposed to related opportunities at Cribl
- Develop and apply AI tools for increased automation and efficiency
Requirements
- A BA or BS degree from an accredited college or university, ideally in technology, data science, or a related field with Computer Science
- Recent graduate or early in career with 2-3 years of experience in Customer Operations or related fields
- Prior internship or campus experience in tech, operations, customer support, or program coordination preferred but not required
Compensation
- $59,500 - $95,000 USD
Benefits
- Bonus points for the candidate who can not only deliver based on instructions, but also bring their curiosity, enthusiasm and fresh set of eyes to introduce new ideas for process improvements.
Company info
- At Cribl, we partner with IT and Security teams at many of the world's biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality.
- As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what's next.
- From communications to reporting and tooling leveraging AI's full power, we deliver the infrastructure and programs that help Cribl customers thrive and internal teams stay productive.
- We're looking for a curious, organized, and driven individual who's excited to execute operations to support the customer journey.
- We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours
This listing is sourced directly from Cribl's careers page and normalized into a canonical job model.