McDonald's

McDonald's

Director, Service Management

Oak Brook, IL, US · Director

Sponsorship not specified$195k-$244kDetected 2 days ago
ProcurementContract ManagementLeadershipProblem Solving

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odds of building a lasting career here

61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 11 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 50%

Of 8 labor certifications old enough to have been used, 4 expired without the employer filing the next step. Median time from filing to decision: 485 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

DOL often reclassifies their job titles

The Department of Labor assigned a different occupation than this employer requested on 46% of its 13 wage determinations — against a 18% norm. The occupation sets the prevailing wage floor.Reclassification is routine and can reflect genuinely hybrid roles; it is not by itself evidence of underpayment.

Files H-1B transfers

20 transfer filings in the last year, covering 20 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

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About the role

  • Company Description: McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.
  • We continue to operate from a position of strength.
  • Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential.

Responsibilities

  • Oversee functional governance and change management processes to support coordinated execution and stakeholder alignment.
  • Manage the overall intake process and strategic prioritization of demand across all end-to-end capabilities owned by GBS Finance.
  • Lead forums with senior leaders to align on service delivery trends, issues, and continuous improvement opportunities.
  • Collaborate with IS&P on contract negotiations.
  • Partner with Global Process Owners and the Finance Operations Leadership Team to maintain alignment and drive operational improvements.
  • Prioritize and scope demand requests, balancing capacity, impact, and strategic fit to optimize resource allocation.
  • Demonstrated experience leading cross-functional governance activities and influencing senior leaders to drive customer-centric improvements.

Requirements

  • Bachelor's degree in Business Administration, Finance, Operations, Strategy, or a related field; advanced degree preferred.
  • Minimum of 10 years of experience in service governance, customer experience, operational excellence, or related leadership roles within a global or matrixed organization.

Compensation

  • The expected salary range for this role is $195,371.00 - $244,214.00 per year The above represents the expected salary range for this job requisition.
  • Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
  • Support annual planning, operating reviews, and strategic prioritization activities to ensure alignment across GBS Finance.

Benefits

  • Monitor KPIs to assess the overall health of GBS Finance service delivery against internal standards.
  • Strong analytical and problem-solving skills with the ability to interpret KPIs, assess service health, and translate insights into strategic recommendations.

Company info

  • Job Description: Company Description: McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.
  • Department Overview We are seeking a Director, Service Management within GBS Finance to play a pivotal role in driving operational excellence and strategic prioritization across Global Business Services Finance.
  • We lead through our values centered on inclusivity, service, integrity, community and family.
  • From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet.
  • McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job.

Equal opportunity

  • McDonald's is an equal opportunity employer committed to the diversity of our workforce.
  • If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com.

Visa & Work Authorization

  • xual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or
Apply directly at McDonald's →Create a free account for alerts like thisView McDonald's immigration profile

This listing is sourced directly from McDonald's's careers page and normalized into a canonical job model.