AAA Ncnu
Member Engagement & Retention Manager
Walnut Creek, CA
Sponsorship not specifiedDetected 12 days ago
Data VisualizationLeadershipCommunicationCollaboration
About the role
- We believe everything you do outside of work adds to who you are at work.
- NOTE: This role is hybrid and requires 3 days a week in our Walnut Creek, CA office.
Responsibilities
- Partner with the Director of Membership Retention Strategy to develop and execute retention initiatives that reduce churn and deepen Member engagement across the membership lifecycle.
- Proactively utilize data and insights to identify opportunities to improve engagement, drive on time payments and reduce churn through initiatives spanning Marketing, Operations, Product, and Technology.
- Manage multiple concurrent initiatives with rigor, driving each to completion by aligning cross-functional stakeholders, leading meetings, and maintaining momentum in a matrixed environment.
- Build program tracking and reporting frameworks that keep leadership informed on initiative status and outcomes, and communicate complex problems and solutions with clarity and concision.
Skills
- Ability to translate data and Member insights into concrete, executable initiatives.
- Excellent written and verbal communication skills; strong presentation skills with the ability to tailor messaging to different audiences.
- Comfort with ambiguity; ability to structure work independently and push initiatives forward without a fully defined roadmap.
- Strong cross-functional influencing skills with a track record of driving alignment across stakeholders at varying levels.
- Bachelor's degree in Business, Marketing, Strategy, or a related field.
- Experience in membership, subscription, or loyalty program environments.
- Experience using data and analytics tools (i.e: Looker, Tableau) to inform strategy and measure program performance
Compensation
- Min: $132,465.00 - Mid: $165,580.00
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Benefits
- Benefits - Medical, Dental, Vision, wellness program and more!
- Paid Time Off -
- Tuition Reimbursement Program
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