The Whole Group

Senior Technical Consultant - ServiceNow

United States · Senior

Sponsorship not specifiedDetected 8 days ago

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About the role

As a key member of our delivery team, you will configure, customize, and extend ServiceNow applications across multiple business domains - working closely with architects, project managers, and client stakeholders to turn strategy into working software.
You bring discipline and quality to every story you close.

We don't just deliver; we create.
Develop proprietary solutions, build new intellectual property, and help shape the future of AI-powered and agentic transformation for the enterprise.
Implement, configure, and customize ServiceNow applications including CSM, SOM, FSM, SPO, SLO, FSO, and APO.
At TWG, TCs are expected to own their sprint commitments, communicate proactively on blockers, and deliver clean, maintainable work without needing to be chased.
Deliver sprint work with precision and timeliness - meeting story acceptance criteria and maintaining accurate task status throughout.
Develop and maintain server-side and client-side scripts: business rules, client scripts, UI actions, policies, workflows, and catalog items.
Design and build integrations with external systems using REST/SOAP APIs, IntegrationHub, MID Servers, and OAuth2/SAML.
Support QA and UAT - unit testing, defect resolution, and documentation of technical decisions.
The opportunity to build - templates, frameworks, and processes that outlast any single engagement.
Join us and help create the future of enterprise consulting.

2-5 years of hands-on ServiceNow development and configuration experience on enterprise-scale projects.
Experience with ServiceNow Studio, Flow Designer, App Engine Studio, UI Builder, and Service Portal development.
Experience & Skills
Familiarity with Agile/Scrum delivery methodologies.
Certifications Required
Experience with ServiceNow Agentic AI capabilities or ISV partner solutions (Logik.AI, Tenon).

Every consultant is equipped with cutting-edge AI tools to work smarter, faster, and more strategically.
Participate actively in Agile ceremonies - stand-ups, planning, demos, and retrospectives.
Raise blockers, risks, and scope concerns early. Don't wait for the next stand-up.

Competitive salary, comprehensive benefits, and dedicated support for professional development and certifications.

Competitive salary, comprehensive benefits, and dedicated support for professional development and certifications.
We love ServiceNow-their innovation velocity, product vision, and their unwavering commitment to "one platform" excellence-and we chose to focus on it for one reason: it's where transformation happens.

drive customer and revenue transformation on ServiceNow by leveraging the next generation of agentic workflows and AI-powered enterprise solutions.
We operate on a next-generation consulting model-one that's built to break traditional norms and accelerate time to value.
By partnering closely with ServiceNow's leading platform and product teams, we design the fastest, most assured delivery models to generate real, measurable outcomes and strategic impact for modern, forward-thinking organizations.
Join The Whole Group - Shaping the Future of AI-Powered Business Transformation on ServiceNow
At The Whole Group, we are redefining what consulting looks like in an AI-powered world.
Why Work With Us?
We are seeking a hands-on, detail-oriented ServiceNow Technical Consultant to deliver high-quality solutions on the ServiceNow platform.

This listing is sourced directly from The Whole Group's careers page and normalized into a canonical job model.