Aurelian
Staff Product Engineer
Seattle · Staff+ · Full-time
Sponsorship not specified$60k-$80kDetected 7 days ago
Communication
About the role
- AVA https://www.aurelian.com/ava is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention.
- By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies.
- When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA.
Responsibilities
- Own product outcomes, not just features: You won't be handed a spec.
- High ownership: You see a problem, figure out the right thing to build, and drive it to completion. You take responsibility for outcomes, not just your code.
- You'll visit dispatch centers, watch how they use the product, and use that context to drive what you build next.
- You see a problem, figure out the right thing to build, and drive it to completion.
- We're hiring a Staff Product Engineer to own product outcomes end-to-end.
- We don't have product managers at Aurelian - our engineers talk to customers, decide what to build, and ship it.
- This role is for someone who is as excited about why we're building something as how.
- You'll write code every week, but the thing that makes you exceptional is your ability to deeply understand a problem, make smart product decisions, and own the outcome.
Requirements
- Comfortable across the stack: 6+ years of software engineering experience.
Skills
- The call-taker never starts from scratch.
- The average emergency communications center is 30% understaffed nationwide.
- Meanwhile, 60-80% of the calls coming in aren't even emergencies at all.
Compensation
- $60k-$80k
Benefits
- Comprehensive Medical, Dental, Vision & Life insurance
- Equipment stipend
- Start-up Equity
Company info
- You'll define the roadmap, make prioritization tradeoffs, and communicate progress across the company.
- You'll talk to customers, identify the highest-leverage problems, figure out what to build, and build it.
- Ship fast and iterate: Build and ship features across our platform - from AI call handling, to dispatcher-facing tools, to analytics and integrations. Get things into customers' hands, learn, and iterate.
- Work directly with customers: Our users are 9-1-1 dispatchers and PSAP administrators. You'll visit dispatch centers, watch how they use the product, and use that context to drive what you build next.
- To learn more about what it's like to work at Aurelian, visit our About Us https://www.aurelian.com/about page and follow us on LinkedIn https://www.linkedin.com/company/aureliansystem to stay up to date!
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This listing is sourced directly from Aurelian's careers page and normalized into a canonical job model.