Encova

Manager, Casualty Claims (Auto)

USA (Limited States)

Sponsorship not specified$87k-$139kDetected 13 days ago

RecruitingPerformance ManagementResearchLeadershipCommunicationCollaborationProblem SolvingActuarial ScienceUnderwriting

About the role

Pay Type: Salary The above represents the full salary range for this job requisition.
Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range.
Your recruiter can share more information about the specific salary range during the hiring process.

This role will manage claims operations, drive best-in-class outcomes, and ensure exceptional service for customers and business partners.
Applying through this URL link will create your referral relationship for our Talent Acquisition Team.
Coach, manage, direct and provide development opportunities for claims resolution specialists.
Coach, manage, direct and provide development opportunities for casualty resolution specialists within the region in preparation for future opportunities.
Work with the Director of Claims to analyze region operations and lead in the development, implementation and continuous improvement of metrics, processes, initiatives, service and overall results.
Effectively manage the cost containment strategies, expense management and region's expense budget.
Collaborate with sales, underwriting, actuarial, finance and other stakeholders to ensure knowledge sharing on loss developments and risk exposures and to maintain open lines of communication with those serviced by the claims organization.
Develop claims resolution specialists in the casualty team through direct counseling, periodic group training and day-to-day discussion of files.

Monitor and provide feedback on claims resolution specialist activities, file quality and results through periodic and scheduled file reviews as required.

Bachelor's Degree from an accredited college or university or equivalent in insurance or business is required.
Professional insurance designations, such as CPCU, strongly preferred.
Excellent communication skills.
Demonstrated leadership, management and collaboration skills.
Ability to lead, motivate and drive performance.
Excellent interpersonal and conflict resolution skills.
Strong analytical, research, and problem solving skills.
Self-directed and able to work independently.
Knowledge of current systems, applications and tools.
Knowledge of claims operations, including procedures, controls and organization.
Thorough knowledge of commercial and personal casualty products.
Thorough knowledge of claims best practices, procedures, policies and guidelines.

The above represents the full salary range for this job requisition.
Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range.
Your recruiter can share more information about the specific salary range during the hiring process.

The salary range for this job posting is $86,744.00 - $138,790.00 annually + bonus + benefits.
Effectively communicate and support the claims organization's mission, strategic vision and the achievement of the overall claims operations objectives.
Provide vision and leadership to ensure claims objectives are met and are in line with the mission of the organization.

This listing is sourced directly from Encova's careers page and normalized into a canonical job model.